What Questions Should Companies Ask When Hiring IT Support?

hiring IT support

When you are looking at hiring IT support, there are several questions that you should be asking prior to signing up to any sort of contract or outsourcing a project. After all, you are in control when it comes to the hiring aspect, so you have the right to ask anything you want to then determine if the company in question is up to scratch.

When Hiring IT Support – Think About Your Own Needs

But first, you need to think about your own needs and what you want from the company you will be outsourcing to. Only by understanding what you are looking for will you be able to then ask the most appropriate questions.

For example, are you looking for technology support? Is it a security issue? Is it connected to stability or something that will be of benefit to the end user?

If you have little idea as to what you want, then it’s impossible to know if the company you are talking to is suitable or not.

Do Their Objectives Line Up with Your Objectives?

Perhaps the first question to ask when hiring IT support is whether or not their objectives line up with your own. If they don’t then the two sides are hardly going to come together like the perfect puzzle.

You both need to get what the other is all about. But let’s explain that in more detail.

Say you are a company that wants to make as few calls to IT support as possible. You want everything to run smoothly, and without any hiccups.

However, say the IT support company is paid per hour. Basically, they want you to call them for help as that is the only way in which they earn their money.

In that sense, the two objectives do not line up as both sides want completely different things from the other.

With this, you need to ask the question surrounding their business model. Does it fit in with what you are looking for when outsourcing?

Other Questions to Ask When Hiring IT Support

Aside from what they do, and their objectives, you also want to ask about references. This is also essential, and then there are questions to ask surrounding how long they have been in business for.

Finding out everything you can about their background and experience gives you the confidence you need when hiring IT support. You don’t want to go into this sort of relationship in the dark and not knowing what to expect. That in itself would be insane.

Also, ask questions surrounding their response time, and even how many employees they have. If you need help in the middle of the night, then you want to know that they will be there to help you in some capacity. You wouldn’t want to find out it’s a one-man show and he’s asleep.

Gain That Vital Understanding

As you can see, you need to gain this vital understanding of what the provider has to offer, and how it meets with your own criteria. Do your homework in advance of outsourcing to anybody, or you may discover that the company in question comes up short, and it’s too late to do anything about it.

You can never go into this type of thing blind. If you do end up hiring a company that has one guy running it, then understand what they offer and how it will all work for you. If it meets your requirements, then go for it. However, if it doesn’t then look elsewhere.

The safety and security that this will offer you and your company is astonishing. So, ask those questions and see how hiring IT support should not be difficult.

For more information on IT support, contact The Purple Guys today.

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