Customer Comments

Actual customer comments from The Purple Guys IT support and service desk customers FROM THE LAST TWO WEEKS.

Name Reaction Comment Time
John Positive problem was fixed timely. Sep 24, 20189:26 AM
Renee Positive Thank you! That was very fast! Sep 24, 20189:17 AM
Patrick Positive Did not take long. I appreciate the assistance as I know how to turn the computer one and use it. Nice to have you guys there to assist us. Sep 24, 20189:16 AM
David Positive Quick attention was paid to the issue and it was resolved quickly and easily. I'm not an IT person by a long shot but I can understand that a server migration is tricky and there were probably a lot of requests this morning with people needing help. And that can cause angst on all sides but I didn't get that feeling and am happy to be up and running. Sep 24, 20189:13 AM
Michelle Positive I appreciate the follow-up to make sure we aren't missing renewals. Sep 24, 20189:07 AM
Linda Positive The tech was able to fix my problem though not sure about why it occurred. Sep 23, 20187:55 AM
Shannon Positive Thank you for the fast reply! Sep 21, 20184:45 PM
Enza Positive Michael and Sara worked on the problem with me until we figured it out. Thank you! Sep 21, 20184:44 PM
George Positive Fixed the problem and very courteous. Sep 21, 20184:00 PM
Christine Positive It wasn't my PC, it was my cell phone. Derek's easiest ticket of the day! Sep 21, 20182:31 PM
Lisa Positive The response time was fast. Thank you Sep 21, 20182:09 PM
Shari Neutral It was several days delay between the escalation and the time I was next contacted. Sep 21, 20181:58 PM
Susan Positive Easy .... thanks! Sep 21, 20181:56 PM
Christine Positive Everyone is so easy to work with, we really appreciate it. Sep 21, 2018 12:36 PM
Brett Positive Brian reached out quickly and helped resolve my ticket and show me the proper way to connect to the server which had not been explained to me previously. Sep 21, 20189:48 AM
Kelly Positive Problem solved! Sep 21, 20189:22 AM
Bert Positive Great prompt service as always. Thanks Sep 21, 20188:21 AM
Karen Positive Justin was able to double check that I wasn't overlooking something obvious. I appreciate having someone that knows how to trouble shoot all the different options since I don't! Sep 21, 20187:58 AM
David Positive Brian was very thorough and informative with his explanations - Thanks! Sep 21, 20187:47 AM
Renee (Knopf) Positive Thank you! Sep 20, 20184:58 PM
Debi Positive Elijah to the rescue again! This was a fairly stressful event trying to get dictation software to work. Elijah stuck with it until the issue was resolved! Thank you. Sep 20, 20184:11 PM
Robin Positive Everything was resolved quickly. Sep 20, 20183:13 PM
Lara Positive Brian was very complete in his explanation. I can feel foolish about my tech knowledge (or lack of it) but didn't experience that with him. Sep 20, 20182:54 PM
Pam Positive You guys always do a fantastic job. Thanks for everything! Sep 20, 20181:50 PM
Sharon Positive Not only did the concern get addressed, but I know what to do next time. Sep 20, 20181:40 PM
Kristen Neutral Matt did a fine job just not sure the attachments included in tickets with clear explanation of what to do are included when the ticket is dispatched to a tech. Sep 20, 20181:11 PM
Douglas Positive Another job done well! Sep 20, 2018 12:46 PM
Mary Positive purple guy was very helpful. thank you Sep 20, 2018 11:53 AM
Eric Positive Justin tried everything he could to help me recover a lost file. He went above and beyond. Thanks Justin! Sep 20, 2018 10:55 AM
Myron Positive working now Thanks Sep 20, 20189:08 AM
Beckey Positive very fast response to question! Thanks, Beckey Sep 20, 20189:05 AM
Susan Positive Perfect thanks! Sep 20, 20188:45 AM
Christine Positive Great communication and legwork from Joe T! Sep 20, 20188:31 AM
Mariah Positive Justin is awesome; as usual. Sep 19, 20184:42 PM
Christina Positive Joe is a genius! Sep 19, 20184:16 PM
Natalie Positive Speedy and easy fix. Sep 19, 20183:59 PM
Eric Positive Gold Star for Chasity! Sep 19, 20183:30 PM
Cathi Positive Chasity Rogers has been super helpful with all of my requests! Sep 19, 20183:14 PM
Allen Positive Got resolved quickly Sep 19, 20182:02 PM
Cathi Positive She quickly answered all my questions and resolved issues. Sep 19, 2018 11:42 AM
Connie Positive Thanks for the quick response. Sep 19, 2018 10:33 AM
Marla Positive Job well done Sep 19, 20188:47 AM
Alice Positive fast Sep 19, 20188:43 AM
Amanda Positive Great Customer Service and quick turn around time. Sep 19, 20187:11 AM
Rachelle Positive Thanks Chris for getting the conference call equipment set up for the huddle. Sep 19, 20186:25 AM
Ian Positive Quick and easy. Sep 18, 20188:25 PM
Liz Positive Quick, helpful and friendly! Sep 18, 20184:25 PM
Dan Positive Andrew was available when we needed him. He also connected with another consultant (Nathan Hayden of BKD) for a quick response to address our needs. Thanks for the help! Sep 18, 20184:05 PM
Amy Positive Joe went above and beyond to try to help with my SF/Outlook issues. He was thorough & really wanted to get to the root of the problem & get it solved. Thank you!! Sep 18, 20183:48 PM
Carol Positive Joe's great!! Sep 18, 20182:23 PM
Michelle Positive Joanna was fabulous! Sep 18, 20182:09 PM
Kurt Positive Your employee was committed to find the problem and resolve the issue, thanks Sep 18, 20182:02 PM
Brett Positive Joe explained everything very well. Have no further questions. Sep 18, 2018 12:44 PM
Greg Positive Justin made the necessary changes in no time! Great work! Sep 18, 2018 10:37 AM
Jay Positive Great service, thank you Sep 18, 20187:47 AM
Mike Positive It was exactly as we wanted it to be ... thanks! Sep 18, 20187:16 AM
Trishia Negative Lots of follow up calls but no instruction on other options to try and no remote in to see issues when information provided for computer remote access. Ongoing issue without resolution or help. Also it would be great if help could be provided outside of normal hours as patient care is being completed during that time and it makes it difficult to have time to allow computer down time. Sep 17, 20188:28 PM
Rachelle Positive My experience was great because it was addressed in a timely fashion. In fact, it was resolved immediately. Sep 17, 20183:57 PM
Canessa Positive My experience was great because the service technicians are knowledgeable, professional, and courteous. Sep 17, 20183:12 PM
Sheryl Positive Tanya was very helpful and when I called in a panic she was able to help me right away. Sep 17, 20182:42 PM
Cynthia Positive The person who answered the phone was able to help me immediately. Thank you! Sep 17, 20181:07 PM
Monica Positive Chasity was very fast, friendly and efficient at making the updates. Thank you. Sep 17, 20181:05 PM
Raphaelle Positive Justin was very helpful. Sep 17, 2018 12:57 PM
Sarah Positive Quick fix, always nice Sep 17, 2018 11:33 AM
Jamie Positive Thank you Derek! Speedy and friendly as always! Sep 17, 2018 11:26 AM
Mervin Positive Rachel was very pleasant and got me taken care of quickly! Thanks! Sep 17, 2018 10:39 AM
Bill Positive Tanya did a terrific job! She was very responsive. Sep 17, 20189:48 AM
Josh Positive thank you for answering this question quickly. Sep 17, 20188:36 AM
Donna Positive Nick was very helpful even though I called before business hours! Sep 17, 20188:15 AM
Thad Positive Joanna is the bomb! Sep 14, 20189:59 PM
Robb Positive Very timely Sep 14, 20189:22 PM
Christina Positive Thanks to Derek and all the others that got pulled in for assistance! Sep 14, 20184:29 PM
Kandy Positive I can now download everything!! Thanks! Sep 14, 20183:48 PM
Eric Positive Finished earlier than anticipated. Thank you. Sep 14, 20183:45 PM
Kevin Positive Quick and accurate resolution Sep 14, 20183:18 PM
Donna Positive Jay knew exactly what to do and fixed our problem in minutes! Sep 14, 20182:35 PM
Ruth Positive Rachel took care of me immediately! Thanks Sep 14, 20182:16 PM
Wynn Positive Your speedy response on this situation and expertise! THANKS!! Sep 14, 20181:37 PM
Jamie Positive Thanks Joe for the speedy assistance! Sep 14, 2018 12:55 PM
Jenny Positive Quick service, nice and friendly. Easy and fixed quickly. Sep 14, 2018 11:14 AM
Karen Positive Our former IT person had no work around, wouldn't think outside the box like Joe did. Joe also called back with a suggestion to what I asked for that was awesome! Greatly appreciate it!! Sep 14, 2018 11:00 AM
Randy Positive Justin got right on my problem to help resolve, even though JD warranty corrected itself. thank you for all your help Sep 14, 2018 10:52 AM
Lori Positive Very helpful! Sep 14, 2018 10:10 AM
Douglas Positive Quick and made easy. Thank you! Sep 13, 20186:17 PM
Christine Neutral This is not a reflection on the person that worked this ticket. I reiterated several times on the phone with Jay, in Jay and I's conference call with Bob and in tickets 1489154/1489906 that Scott Frigon and John Rosenbaum were to be excluded from this project. Typically we are very happy with Jay's work. It pains me to click the yellow face. Sep 13, 20185:01 PM
John Positive everyone involved was diligent in the effort to solve the problem. Ultimately I had to reinstall the program Sep 13, 20184:58 PM
Aida Positive Once again, Purple Guys are on it. This makes our hectic day more tolerable and less stressful. Thanks a million! Sep 13, 20184:40 PM
Mark Positive The people! Thanks again! Sep 13, 20184:14 PM
Kristin Positive Russ was diligent in finding a solution and fixed it. So the boss is happy which makes me happy! Thank you Russ! Sep 13, 20181:44 PM
Shera Positive Just like I am used to, excellent and careful service. Sep 13, 20181:41 PM
Lisa Positive The tech was helpful and polite. Sep 13, 20181:31 PM
Frank Positive It was quick and easy Sep 13, 2018 11:58 AM
Mariah Positive Justin is AWESOME. He identified the problem so quickly and fixed it as fast as he possibly could! So thankful to have a team like the PGs to help us when we are in technological trouble!!!! Sep 13, 2018 11:47 AM
Mark Positive It resulted in a quick and inexpensive resolution. Still pissed I didn't think of it myself. Sep 13, 2018 11:20 AM
Nadine Positive CLARIFIED ALL MY QUESTIONS AND CONCERNS VERY NICE PERSON JUSTIN THANK YOU Sep 13, 20189:31 AM
John (JT) Positive Quick response! Sep 13, 20188:54 AM
Alan Positive quick response. Thank you. Sep 12, 20183:51 PM
Missy Positive Joe helped me with my issue quickly and professionally. Thank you!! Sep 12, 20183:33 PM
Gordon Positive Justin made it easy . solved our issue. Thanks Sep 12, 20181:25 PM
Magdalene Positive great work for a very simple problem! Thanks! Sep 12, 2018 12:56 PM
Jessica Positive Quick response. Thank you. Sep 12, 2018 11:41 AM
Kim Positive Andrew did a great job. He gave me very detailed information. Sep 12, 2018 11:24 AM
Chaelah Positive My issue was resolved quickly! Sep 12, 20187:45 AM
Jan Positive Great service and quick! Sep 11, 2018 10:44 PM
Thad Positive Joanna is the best! Sep 11, 20184:31 PM
Thad Positive Thank you. Sep 11, 20184:30 PM
Eric Neutral Andrew is doing the best he can with a system that was setup incorrectly from the start. If we setup something for The Purple Guys, and called everything Versent without consulting anyone, how would that go over at your company? Sep 11, 20184:09 PM
Olivia Positive Quick and accurate and helpful as always! My issue was fixed within 5 mins of us connecting. Thank you! Sep 11, 20183:57 PM
Debi Positive Thankful that Elijah was able to restore my templates from my old computer! Sep 11, 20183:36 PM
Michael Positive Happy Birthday, Oscar!! Sep 11, 20182:40 PM
Chris Positive So quick to respond and problem solved! Thank you. Sep 11, 20182:32 PM
Tyra Positive It was quick and easy to understand Sep 11, 20181:56 PM
Bill Positive Once again I was astounded at the support I get from the Purple Guys. Joe was thoroughly comfortable with my VMWare running on my iMac and he effortlessly moved from the Windows to the Apple side. His in-depth knowledge of both systems, ability to quickly identify what needed to be done to fix my problem, and expertise in making both sides more effective and efficient was superb. Kudos to Joe. Kudos to the Purple Guys. Sep 11, 2018 12:55 PM
Esteban Positive Thank you! Sep 11, 2018 11:19 AM
Laura Positive Derek was very helpful and patient when I had a crazy schedule. He gave me great support and a variety of options for help. He was also very nice even though I was terrible with follow through. Thank you! Sep 11, 2018 11:15 AM
Randall Positive Thanks for your assistance! Sep 11, 20189:57 AM
Theresa Positive Justin is awesome Sep 11, 20189:42 AM
Laney Positive Amanda was amazing. She was astute and organized, keeping us informed throughout the process, and staying organized to accomplish this project (which was really two rolled into one) with no hiccups. Thank you ~ Sep 11, 20189:41 AM
Christine Neutral This one took a little longer than we would have liked. Sep 11, 20189:14 AM
Jen Positive I can say it in one word, Justin! Sep 11, 20188:51 AM
Cindy Positive Nick fixed it all up very quickly! Thanks Nick! Sep 11, 20187:58 AM
Don Positive As well as could be. When busy really disrupts efficiency Sep 10, 20184:50 PM
Renee Positive Thank you! Sep 10, 20184:34 PM
Douglas Positive Tech was able to solve the problem thoroughly (can print again and no errors popping on the screen). Sep 10, 20183:46 PM
Penny Positive Fixed the problem! Sep 10, 20183:40 PM
Amy Positive Justin is always top notch! He never disappoints. I really appreciate him making this a priority! Sep 10, 20181:03 PM
Jan Positive They got my computer up and running! Sep 10, 2018 11:28 AM
Barbara Positive Took a little while, but glad we finally figured it out. Thank you. Sep 10, 2018 11:13 AM
Barbara Neutral Would have been better if what Derrick did could have been done sooner. I have gotten behind and had to physically come into the office because the VPN problem was not solved sooner. I understand some work still needs to be done. I will be following up with Matt to get that done. Thank you. Sep 10, 2018 10:48 AM
Andrew Positive The PG team was responsive and followed up with me throughout the process. Brian was thorough in his evaluation of the issue and explained things clearly. Thank you. Sep 10, 2018 10:19 AM
Kelly Positive Fast response time! My client really appreciated that. Sep 10, 20188:25 AM
Dana Positive Joe, fixed me right up. I sure do appreciate it! Sep 10, 20188:18 AM