Customer Comments

Actual customer comments from The Purple Guys IT support and service desk customers over the last 7 days.

Name Reaction Comment /Time
Rosemary Positive Smooth, very little effort on my part, and clear/timely communications from Nick. Apr 16, 2018 3:34 PM
Ignacio Positive good dedication to solve the issue. only issue was it took 2 emails to get contacted. Apr 16, 2018 2:38 PM
Katie Positive Sarah was very helpful and her solution fixed our issue! Apr 16, 2018 2:30 PM
Stephanie Positive Sarah was very helpful as always. Apr 16, 2018 1:02 PM
Bob Positive Quick diagnosis & fix. Apr 16, 2018 12:46 PM
Jonathan Positive Quick, friendly service, as I've come to expect from Purple Guys! Thanks, Andrew! Apr 16, 2018 11:52 AM
Sabesh Neutral Quicker service would have been better. To connect my printer, I had to wait 1 business day. Apr 16, 2018 10:13 AM
Cindy Positive thanks Apr 16, 2018 9:18 AM
Magdalene Positive Purple guys tried solving it last week, but it continued to be a problem. They continued to check in until the problem was resolved. They were also really flexible and worked around my schedule. Apr 16, 2018 8:43 AM
Mike Positive Kerri is the MOST amazing person I know. If it wasn't for her the world would stop rotating. Life would come to a complete stop and we would cease to exist as a client. Make her VP of PG coordination and Projects NOW. Give her a company vehicle to drive, her own vacation home, a big fat raise, and constant praise on a daily basis! Apr 13, 2018 3:50 PM
Bob Positive Brian Gates is a SuperStar. From the time of our CryptoLocker virus, to the identification of the source PC, to the restoration of the locked files, to the plugging of our security holes with missing virus protection, he has been outstanding. I could not be more pleased! Please put this on your big screen for all to see. Apr 13, 2018 3:50 PM
Nancy Neutral I never heard from anyone, but the issue was resolved. Apr 13, 2018 3:49 PM
Mary Positive Patience, & friendly πŸ‘ Apr 13, 2018 3:13 PM
Rick Positive Mike always takes good care of us. He knows our system well. Apr 13, 2018 2:58 PM
Christina Positive Thanks for being so speedy! Apr 13, 2018 10:51 AM
Mark Positive Justin was all over it. Thanks again! Apr 13, 2018 10:39 AM
Kristin Positive As always, you guys help me get what I need done! D was patient in working with myself and SoftPro to resolve the issue. Thank you!! Apr 13, 2018 10:08 AM
Adele Positive quick response Apr 13, 2018 9:25 AM
Christina Positive I appreciate Andrew's willingness to resolve this quickly. Apr 12, 2018 3:52 PM
Bill Positive Quick easy painless, fixed my problem-- Joanna gets an "A". Thank you Apr 12, 2018 3:32 PM
Monica Positive Duane did a great job! Apr 12, 2018 3:29 PM
Danielle Positive Very simple and easy while being thorough and making sure I completely understood the issue and how to fix it for future. Thank you once again Purple Guys! Apr 12, 2018 3:01 PM
Maria Positive My experience was great because as always, D is responsive and knowledgeable. D is also courteous and professional. Thank you for your efforts – you have a fantastic staff!! Apr 12, 2018 1:34 PM
Nick Positive Quick, easy, painless... Apr 12, 2018 1:20 PM
Linda Positive Dereck ws easy to work with and solved my problem. Apr 12, 2018 11:54 AM
Melissa Positive Good experience from scheduling ticket originally to the onsite service! Thanks! Apr 12, 2018 11:09 AM
Mike Positive Resolved my issue Apr 12, 2018 11:05 AM
Duane Positive No issues Apr 12, 2018 10:45 AM
Matthew Positive The technician who helped me resolved the issue within 24 hours of the ticket being opened. So, it was very speedy service. Apr 12, 2018 8:14 AM
Lesley Positive My issue was resolved Apr 11, 2018 3:06 PM
Janice Positive they were patient and very nice. Apr 11, 2018 2:05 PM
Mallory Positive Quick response to the issue. Apr 11, 2018 11:04 AM
Jen Positive Nick was fast and efficient, enabling us to help our Client to the best of our ability. Apr 11, 2018 10:54 AM
Cindy Positive my ticket was answered promptly and courteously. Apr 11, 2018 10:15 AM
Clint Positive The issue I had with printing was resolved and Derek made sure to recover all of my files. Apr 11, 2018 10:06 AM
Cindy Positive Thank you πŸ™‚ Apr 11, 2018 9:15 AM
Tracie Positive Joanna and Brian were very helpful and fast in getting my issue resolved. Apr 11, 2018 6:40 AM
Andi Neutral Until now I do not know what is the meaning with "the ticket" term, and how to make conversation (Q+A) directly with your technical assistance with our problem directly like human do. I feel like dealing with the machine not human. Apr 11, 2018 1:19 AM
Jeff Positive I appreciated being called about interrupting my employees email before actually proceeding. Thoughtful, thank you. Apr 10, 2018 4:05 PM
Lesley Neutral I did not receive notification that a ticket had been issued from my request for nearly 24 hours. Apr 10, 2018 3:37 PM
John Positive Fixed my issue quick Apr 10, 2018 1:12 PM
Gary Positive good, to the point phone conversation with Nick. Got the issue solved quickly Apr 10, 2018 11:42 AM
Amy Positive This ticket was tricky and frustrating because there were a couple of things going on. Justin was a pro all the way and stuck with me to get it resolved. I appreciate his professional and friendly attitude!! So happy to have him on our team!! πŸ™‚ Apr 10, 2018 11:00 AM
Bob Neutral Adding the permanent key on the one license would have been a better solution in my opinion. Now I am on a 30-day deadline to see what the user count should be Apr 9, 2018 4:21 PM
Robin Positive All was great. Once I got the computer - getting the printers set up was quick, easy and Andrew was very friendly. Now I can print reports needed! Thanks Apr 9, 2018 3:49 PM
Jennifer Positive No problems. Apr 9, 2018 3:39 PM
Brandan Positive Quick, responsive, helpful Apr 9, 2018 2:17 PM
Katherine Positive Day-of help and less than 5 minutes to fix the issue. Thanks! Apr 9, 2018 2:16 PM
Mike Positive Thanks Kurt!!!! much appreciated sir! Apr 9, 2018 9:27 AM
Consuelo Neutral No real suggestions, just talked it through and no end solution. Apr 9, 2018 8:41 AM