Customer Comments

Actual customer comments from The Purple Guys IT support and service desk customers FROM THE LAST TWO WEEKS.

Name Reaction Comment Time
Maisie Positive It was completed in a timely manner Feb 13, 2019 8:27 AM
Randy Positive Chris did very well and did not get frustrated with my lack of technical insight. Feb 13, 2019 7:53 AM
Stephen Positive The issue was corrected in a timely manner. Thank you Feb 13, 2019 4:40 AM
Shelby Positive he was very kind Feb 12, 2019 4:18 PM
Patti Positive GREAT RESPONSE AND FOLLOW THROUGH. MUCH APPRECIATED Feb 12, 2019 4:09 PM
Angela Positive Justin new what he was doing and took care of this issue quickly. Greatly appreciated! Feb 12, 2019 4:05 PM
Heather Positive Justin is great! Always polite & quickly finds a solution!! Feb 12, 2019 4:04 PM
Shannon Positive Always a quick response and resolution. Feb 12, 2019 3:47 PM
Julieann Positive Joanna took care of this matter very quickly. She is always so nice to work with. Feb 12, 2019 2:57 PM
Jennifer Positive After I tried resolving the issue on my own for quite some time this morning and Matt Jackson was very helpful in figuring out that the download was successful. I would recommend that Purple Guys invest in some noise cancelling phones/headsets because I could clearly hear other technicians talking about other technology issues. Feb 12, 2019 2:21 PM
Cheryl Positive Before and with another service representative, the problem seemed without a resolution. Nick was able to quickly assess and resolve the problem, and he also was thoughtful by taking over the computer, freeing me from the call which gave me time to attend to other matters. Feb 12, 2019 2:05 PM
Brandon Positive Prompt and easy. Feb 12, 2019 1:13 PM
Julie Positive very quick and responsive! Feb 12, 2019 1:04 PM
Tammie Positive Chasity took very good care at getting the computer issue resolved. Thank you. Feb 12, 2019 11:27 AM
Cathy Positive Derek was able to help in a very timely manner. He was very nice. Feb 12, 2019 10:41 AM
Sherri Positive THANK YOU CHRIS for being so understanding during the blonde I was having !! LOL 🙂 Feb 12, 2019 9:46 AM
Jennifer Positive It was quick and the technician was so patient! Thank you for your service! Feb 12, 2019 8:04 AM
Sherri Positive Thank you Joanna ! 🙂 Feb 12, 2019 7:46 AM
Suzie Positive Super fast response 🙂 Thanks for all you do! Feb 12, 2019 7:32 AM
Alan Positive Friendly prompt service Feb 11, 2019 2:54 PM
Brock Positive Done quickly. Feb 11, 2019 11:59 AM
Tascha Positive I received a quick response to my initial outreach and the issue was addressed (and solved!) promptly. Chris Weber was very helpful - thank you! Feb 11, 2019 11:46 AM
Sherri Positive Thank you Justin !! 🙂 Feb 11, 2019 10:52 AM
Wendy Positive Brian completely fixed my issue. So happy! Thank you!! Feb 11, 2019 10:46 AM
Gary Positive Justin, Great JOB! Thanks for the overview and explanations Feb 11, 2019 9:25 AM
Gary Positive Justin, did such a great job resolving the problem while be sensitive to our situation. Kudos to him, and the rest of the TEAM! Feb 11, 2019 9:23 AM
Nicole Positive Elijah was very helpful and efficient in looking at my issue. He also showed me how to fill out an online ticket so I didnt have to call things in if I preferred to do it that way. He was very nice and willing to help! Feb 11, 2019 9:22 AM
Ginni Positive Matter was resolved quickly Feb 11, 2019 7:58 AM
Jeff Positive Thank you for the quick support Derek, even on the weekend. Kept us going to satisfy our clients needs. Feb 10, 2019 6:35 PM
Hope Positive Prompt and knowledgeable Feb 8, 2019 7:24 PM
Leigh Anne Positive Fast and all done by email. Thanks! We will see if the "fix" holds. 🙂 Feb 8, 2019 5:04 PM
Bob Positive always quick to respond, thanks Feb 8, 2019 4:19 PM
Tess Positive Justin, Was very kind and friendly. Knew exactly what to do and showed me what to do the next time. Feb 8, 2019 3:58 PM
Magdalene Positive Matt checked for updates, disabled programs that I don't need to be running at start up, and ran cccleaner. Everything seems to be running much faster now. Feb 8, 2019 3:34 PM
Jackie Positive They were able to expedite our request within an hour or two of submitting. Very helpful! Feb 8, 2019 3:13 PM
Chasity Positive I would be lost without Andrew's care and devotion. Give that man a raise! Feb 8, 2019 2:37 PM
Hannah Positive Thanks Elijah! I appreciate you trying to revive the old computer. I guess sometimes you can't teach an old computer new tricks. Have a great weekend! Feb 8, 2019 2:20 PM
Rebecca Positive Got me up and running. Thanks Feb 8, 2019 2:10 PM
Denisse Positive Because Ryland was so quick to help and fix the issue Feb 8, 2019 1:17 PM
Ronnie Positive Very fast in resolving the issue without causing any interruption Feb 8, 2019 12:25 PM
Jamie Positive Thank you Derek for taking the time to understand what we were trying to accomplish. He has so much patience! Feb 8, 2019 12:24 PM
James Positive Andrew fixed everything quickly and I was on my way back to work. Feb 8, 2019 11:50 AM
Jennifer Positive Nate did a great job helping me. Thanks! Feb 8, 2019 10:55 AM
Mirta Positive We were not aware that this file existed until your staff discovered it. You continue to be efficient and go above and beyond our expectations. Thank you. Feb 8, 2019 9:36 AM
Hannah Positive If at first you don't succeed; call it version 1.0 Feb 8, 2019 9:08 AM
Dean Positive Matt helped me and he took extra time explaining to me the how and why's of my pc issues which I really appreciated. Really great service. Thank you. Feb 8, 2019 8:29 AM
Brenda Positive The suspicious email was reviewed and the feedback was timely and helpful. Feb 8, 2019 7:53 AM
Melissa Positive Thank you so much for fixing BrightAuthor! Feb 7, 2019 4:50 PM
Leslie Positive We called and put a ticket in and received call us back from Andrew Owen within 15 minutes and was able to create a formula in excel to do what we needed and fixed the issue and we were able to get it to the printer. Feb 7, 2019 4:13 PM
Hannah Positive Q. What should you do after your Nintendo game ends in a tie? A. Ask for a Wii-match! Feb 7, 2019 3:37 PM
Janis Positive Got great service this afternoon. Thank you. Feb 7, 2019 3:01 PM
Christina Positive Received a call right on time as scheduled. Elijah was helpful, friendly and resolved my issue quickly. Feb 7, 2019 2:28 PM
Bill Positive Great job as always! Feb 7, 2019 2:17 PM
Dani Positive Working from home and had difficulty with my Excel registration which had me dead in the water. Purple Guys to the Rescue!! Thanks 🙂 Feb 7, 2019 12:25 PM
Sheryl Positive Thank you Matt for your help we greatly appreciate you! Feb 7, 2019 11:05 AM
Pam Positive Andrew showed me a super quick fix. I just had to go to the Stop Light and click on it. Thanks Andrew! Feb 7, 2019 10:14 AM
Stephanie Positive Corrected quickly. thank you! Feb 7, 2019 10:02 AM
Katie Positive The issued was resolved quickly and the customer service was great! Feb 7, 2019 9:52 AM
Terry Positive Because you fixed my problem Feb 7, 2019 7:59 AM
Rick Neutral This took a long time and several different people to get this resolved. I appreciate the fact that you kept after it, it just took a long time without my being able to plot correctly from my computer. Feb 7, 2019 7:56 AM
Kelly Positive Derek was very helpful in getting this resolved. Thanks Derek!! Feb 7, 2019 6:23 AM
Isaac Positive Tania was incredibly helpful as always. She quickly and diligently followed up on this ticket to make sure it was correctly completed. Feb 6, 2019 3:05 PM
Melissa Positive Thank you so much for setting up my computer! Feb 6, 2019 1:54 PM
Sheryl Positive Thank you Brian for your help! Feb 6, 2019 12:52 PM
Janis Positive Ryland rocks.... Feb 6, 2019 12:22 PM
Rusty Positive Good solution. Feb 6, 2019 11:52 AM
Courtney Positive Derek was diligent in his work and in reaching out to me to get the issue resolved. Feb 6, 2019 11:49 AM
Alan Positive Resolved issue perfectly. Very helpful. Feb 6, 2019 11:39 AM
Bryan Positive Rachael was awesome Feb 6, 2019 11:21 AM
Cristina Positive Tania was super-helpful and friendly! Thank you! Feb 6, 2019 11:11 AM
Haley Positive Always helpful Feb 6, 2019 9:54 AM
Karen Positive Great service, thank you! Feb 6, 2019 9:42 AM
Luke Positive Very quick, professional, and knowledgeable team! Thanks for the easy fix! Feb 6, 2019 9:19 AM
Christina Positive Quick Service. Feb 6, 2019 9:00 AM
Sue Positive Great kindness and communication Feb 6, 2019 8:10 AM
Dave Positive Extremely happy with Chris's help today. He called me right before he was scheduled to leave for the night and fixed my problem. THANK YOU! Feb 5, 2019 6:08 PM
Joe Negative The solution failed. Feb 5, 2019 4:59 PM
Connie Positive Patient with my no knowledge Feb 5, 2019 3:47 PM
Barbara Positive They way the service tech addressed the issue. With concern and not a condescending attitude. Feb 5, 2019 2:07 PM
Nils Positive Fast response and courteous seamless service..as always! Feb 5, 2019 2:02 PM
Lesley Positive The team was able to a lot of work without me even knowing (and having to stop my work) Feb 5, 2019 1:53 PM
Michael Positive Very friendly and quick to respond! Feb 5, 2019 1:36 PM
Claudia Positive My email works now! 🙂 Thank you Feb 5, 2019 1:33 PM
Robbie Positive Jo Anna is SO prompt!! Feb 5, 2019 11:00 AM
Pam Positive Sarah did a great job showing me just how to access the tracking information after a meeting was set up in StarLeaf!! Thanks Sarah!! Feb 5, 2019 10:41 AM
Consuelo Positive Justin quickly identified the ongoing problem, walked me through the what he perceived as the permanent fix and made the correction of all of our devices. I appreciate the time he took to explain to me exactly why we have been experiencing the printing issues for several days. Great work! Feb 5, 2019 9:06 AM
Consuelo Positive The team was efficient and quick in getting our request fulfilled. Feb 5, 2019 9:05 AM
Brock Positive Quick and accurate Feb 5, 2019 8:42 AM
Isaac Positive Tanya was incredibly helpful. She made sure each piece of this ticket was successfully completed. Tanya was incredibly professional and gave regular updates on her progress. Feb 5, 2019 8:37 AM
Marina Positive The printing issue was resolved quickly. Thank you Feb 5, 2019 8:28 AM
Kelly Positive Joanna gave awesome service and was able to pix my issue in under 5 minutes. 🙂 Feb 5, 2019 7:27 AM
Brad Positive Very helpful and quick response. Feb 4, 2019 4:52 PM
Pam Positive Derrick is AWESOME!! Fixed my issue with a good sense of humor. Thank you! Pam Feb 4, 2019 4:41 PM
John Positive as usual, prompt response Feb 4, 2019 4:07 PM
Jason Positive Ryan called and figured it out within seconds. Easy, as it was installed and just outdated, but he was professional. Feb 4, 2019 4:01 PM
null Positive Thank you for your help! Feb 4, 2019 2:56 PM
Kim Positive Super quick responses! Thank you! Feb 4, 2019 2:55 PM
Christine Positive Once someone got with me, it took very little time to get fixed. Feb 4, 2019 1:14 PM
Lani Positive Tanya has been very helpful and very pleasant to talk with. Feb 4, 2019 12:30 PM
Cathi Positive Once again, so efficient going above and beyond to help with issues...big and small!! Feb 4, 2019 12:06 PM
Kim Positive Elijah is always quick to respond and always gives great instruction for the concern. Feb 4, 2019 11:29 AM
Laura Neutral Really needed to get this fixed sooner. When Andrew did get the ticket, he fixed it very quickly! Feb 4, 2019 10:53 AM
Michael Positive Great customer service Feb 4, 2019 10:46 AM
Hannah Positive You guys are workin hard early this AM. We appreciate it! Feb 4, 2019 10:13 AM
Rusty Neutral The process took much longer than expected. Hopefully developing a checklist at TPG will help streamline the process going forward. Feb 4, 2019 9:34 AM
Taylor Positive Very quick to fix issue Feb 4, 2019 8:59 AM
Sherri Positive Thanks for your help! Feb 4, 2019 8:55 AM
Julieann Positive Elijah was wonderful as always. Feb 3, 2019 7:48 PM
Rebecca Positive Once again, I found out some stuff. Thanks Feb 1, 2019 3:52 PM
Ankit Positive as always,very prompt response from Brian! thank you Feb 1, 2019 3:47 PM
Malissa Positive expertise and friendliness!! Feb 1, 2019 3:42 PM
Ginni Positive Very prompt and courteous! Feb 1, 2019 1:31 PM
Aaron Positive Chris was quick to fix the issue and stayed in touch throughout Feb 1, 2019 11:15 AM
AuBree Positive Thank you all for your help with this! You are awesome Purple Guys!! 🙂 -AuBree Feb 1, 2019 10:09 AM
Steve Positive Brian was super-quick in his response and was able to resolve the issue right away. We really appreciate the quick response. ST Feb 1, 2019 9:15 AM
John Positive prompt help. Thank you. Feb 1, 2019 9:13 AM
Pam Positive Thanks again for the prompt attention! Feb 1, 2019 7:48 AM
Priscilla Positive Justin took care of my issues, and nicely may I add Jan 31, 2019 2:56 PM
Laura Positive Completed early, smoothly, and with good communication! Jan 31, 2019 2:50 PM
Kelly Positive We had a difficult "fix" for this. Chris went above and beyond trying to get us back up and running while working with Oppor. Chris reached out as soon as the issue (which was on the center's side) was resolved and he checked to see if we were able to get into Advantx. Great work and follow up. Jan 31, 2019 1:24 PM
Emma Positive Fantastic. Great customer service and prompt response time Jan 31, 2019 12:31 PM
Pamela Positive Issac did a great job! Jan 31, 2019 11:35 AM
Juliann Positive Tania was very prompt and helpful. Great experience. Jan 31, 2019 10:26 AM
Amy Positive Good communication & quick responses! Jan 31, 2019 10:10 AM
Gary Positive Scott is our HERO! I thought The Purple People supported us 24 x7, and Scott made sure we got took care of. THANK YOU! Jan 31, 2019 8:16 AM
Allison Positive Quick response & resolution! Jan 31, 2019 7:48 AM
Tewodros Positive Fast and complete! Jan 31, 2019 6:27 AM
Susie Positive Quick response time. Issue resolved. Jan 30, 2019 5:37 PM
Martie Positive Quick service Jan 30, 2019 5:12 PM
Gabby Positive Matt provided quick and efficient service with this request Jan 30, 2019 4:50 PM
Nichole Positive Great customer service! Jan 30, 2019 4:24 PM
David Positive Nick (and Joanna) have been very helpful - thanks Jan 30, 2019 2:49 PM
Gabby Positive Great follow up by Tania on this request to solve the issue Jan 30, 2019 1:45 PM
Michaela Positive Very prompt response. Issue was corrected very quickly and did not impact or reduce my work. Jan 30, 2019 12:08 PM
Lisa Positive Thank you! I could not have done this without his help!!!! Lisa Jan 30, 2019 11:34 AM
Adele Positive Up and working in good time. Jan 30, 2019 10:49 AM
Steve Positive He responded and solved issues pretty quickly. Jan 30, 2019 10:20 AM
Paula Positive Brian is always so helpful! Jan 30, 2019 9:31 AM
Brock Positive Took care of it promptly and worked with Dell to get warranty cover. Jan 30, 2019 7:32 AM
Rebecca Positive Well, since my Adobe Acrobat Classic Pro 2017 isn't working as i thought it would, the agent for Purple Guys showed me another way to try to get done what the older Adobe Acrobat would do. However, I still need to figure out how to get the Portfolio figured out. Jan 30, 2019 6:58 AM