Customer Comments

Actual customer comments from The Purple Guys IT support and service desk customers FROM THE LAST TWO WEEKS.

Name Reaction Comment Time
Michelle Positive Justin is great! May 31, 2019 9:18 AM
Augie Positive solved my problem. May 30, 2019 4:33 PM
Shaunice Positive The issue was resolved quickly. May 30, 2019 1:52 PM
Miko Positive It took a little while for you guys to call me back. But, once Chris called, he had everything fixed and ready to go very quickly. He is pleasant, professional, really knows what he is doing, and works faster than most. Thank you again, Chris! May 30, 2019 1:32 PM
David Positive Quick response, very thorough May 30, 2019 12:53 PM
Rick Positive Chris jumped on it right away and solved the problem. Great Job!!!! Thanks, Rick May 30, 2019 12:36 PM
Amy Positive Tonya did a great job trouble shooting my issue!! May 30, 2019 12:17 PM
Hank Positive fixed my problem - again and answered the questions i had as he was doing it. Always friendly on the phone and helpful. May 30, 2019 12:05 PM
Alan Positive Quick response and it seemed to solve the problem. Thank you. May 30, 2019 12:00 PM
Randy Positive Chris, the tech, was knowledgeable and pleasant to work with. He knew right away the possible problems and what the next step should be. Thanks Chris! May 30, 2019 10:54 AM
Jamie Positive David was polite and instead of taking my word for anything, he followed up with Chief Coonce to ensure I was not trying to get access to something that was not permittable to me. May 30, 2019 10:40 AM
Caitlin Positive Nick was extraordinarily helpful and patient when it came to this ticket. He was able to answer any and all questions that were had promptly and efficiently! May 30, 2019 10:09 AM
Annette Positive Justin knew what he was doing and quickly solved my problem. I work remotely and it was great to have someone who also works remotely solving my problem. I'm sure everyone at PG understands the challenges of working on the road or from a home office, but it was nice to have the person solving my problem also working remotely. You feel like someone who is in your situation gets it. Justin is GREAT! May 30, 2019 9:50 AM
Stacy Positive I can do my work now! 🙂 May 30, 2019 9:14 AM
Nancy Positive very quick May 30, 2019 7:05 AM
Seshana Positive Eventho the first technician did not make it the agreed schedule without any prior notice (which really not appropriate), Joanna could delegate the other technician to handle it in no time and Tania was really good and kind May 29, 2019 4:28 PM
Jennifer Positive My experience was great because I submitted a ticket just before noon today and it was originally completed about two hours later. Then when I had to re-open this ticket because I didn't have all the details, then the ticket was resolved almost immediately. Thanks Matt Jackson! May 29, 2019 3:16 PM
Linda Positive Derek was pleasant and fixed my problem May 29, 2019 3:11 PM
Mike Positive Great Service May 29, 2019 12:24 PM
Peter Positive Fast and friendly May 29, 2019 9:22 AM
Bill Positive Tanya did a great job. She fixed with one wave of the magic wand! Yeah! May 29, 2019 9:21 AM
Bob Positive Came onsite without being requested. Fixed another issue while onsite May 28, 2019 5:47 PM
Norman Positive Great help from Joanna! May 28, 2019 2:32 PM
Caitlin Positive Tania was extraordinarily patient and understanding when it came this ticket as we were transitioning Carthage's computer. She always made sure to check in, in case there were any updates. May 28, 2019 1:13 PM
Julieann Positive Joanne is always so helpful and prompt. She is also so polite and cheerful. May 28, 2019 7:02 AM
Michelle Positive The tech that showed up here on site was quick and knowledgeable. He worked with the other guy that works on our POS system really well. And we are back on the road to help our customers! Thank you so much! May 26, 2019 8:38 AM
George Positive Did work remote while out of office - - fixed problem and maintenance- thanks - May 25, 2019 11:16 AM
Caitlin Positive Dave was great!! May 24, 2019 4:05 PM
Caitlin Positive Dave was extremely patient and got the job done promptly! May 24, 2019 4:05 PM
Eric Positive Great work, I appreciate people sticking with it. May 24, 2019 3:51 PM
Kristin Positive Nick is so nice and helpful! He went out of his way to research an issue I was having. Thank you Nick!!! May 24, 2019 2:53 PM
Barbara Positive The IT person was all around great! May 24, 2019 2:47 PM
Barbara Positive Your IT person was Great! May 24, 2019 2:47 PM
Annette Positive Andrew knew what he was doing and the fix was fast. Thank you, Andrew! May 24, 2019 12:09 PM
Alan Positive Matt figured out the issue and got it resolved. May 24, 2019 11:54 AM
Lisa Positive Matt had my apps fixed and running in no time May 24, 2019 10:16 AM
Nadine Positive Suzie is spot on with her fixes She knows the problem right away and also if she sees other things she will fix them .... Great Person to work with always a smile on her face …... May 24, 2019 9:39 AM
Freida Negative the ticket was not completed May 24, 2019 7:58 AM
Sarah Positive Justin was super helpful and had me up an running asap. Thank you so much!! May 23, 2019 4:14 PM
Carla Positive My experience was good. Sarah demonstrated professionalism and patience with me and this was quite a long job for her work order. She certainly demonstrated knowledge and good follow through with responses. May 23, 2019 3:36 PM
Cathi Positive Chasity is always so thorough! May 23, 2019 1:51 PM
Lisa Positive quick and thorough...tried to restore docs, but unsuccessful May 23, 2019 12:47 PM
Barb Positive This was a quick response by the team--we appreciate how quickly our request was handled! THANK YOU! May 23, 2019 10:25 AM
Ben Positive it worked May 23, 2019 9:49 AM
Randall Positive Thanks May 22, 2019 9:54 PM
Carol Positive Chris was great! Understood the issue and fixed it immediately! May 22, 2019 2:52 PM
Pam Positive Andy, thank you for taking care of this! Pam May 22, 2019 2:38 PM
Michelle Positive Justin is awesome! Always fixes my problems and gets me up and running Quickly May 22, 2019 2:17 PM
Sherri Positive Fabulous as always !! 🙂 May 22, 2019 2:14 PM
Brenda Positive I always get great service from Purple Guys! Keep it up! May 22, 2019 2:08 PM
Patti Positive you easily and quickly solved my issue. Thank you May 22, 2019 11:55 AM
Karen Positive The friendliness exhibited by Justin! May 22, 2019 9:09 AM
Preston Positive Elijah is always helpful and fast in service. May 22, 2019 8:59 AM
Tammy Positive My ticket was resolved promptly - great to work with. Thanks! May 22, 2019 8:39 AM
Jenny Positive The two men that helped me were very thorough and worked through every angle to try to resolve the issue. May 22, 2019 8:20 AM
Mary Neutral A faster diagnosis and closure of the case. May 22, 2019 7:09 AM
Diana Positive Sarah did an awesome job helping me troubleshoot and getting me a computer so I could continue to do my job. May 22, 2019 6:37 AM
Amy Positive Brian is awesome and never makes me feel dumb when I ask questions. He is truly appreciated! May 21, 2019 4:37 PM
Torey Positive Andrew was very helpful and resolved the issues I was having. Thank you! May 21, 2019 4:23 PM
Karlene Positive Always helpful! May 21, 2019 4:00 PM
Jamel Positive Matt was patient and worked me through my issues. He got me taken care of and now able to print. May 21, 2019 2:15 PM
Mallory Positive Service was fast and complete May 21, 2019 1:25 PM
Katrina Positive Quick response time and resolution May 21, 2019 1:00 PM
Kristie Positive Great team member May 21, 2019 12:10 PM
James Positive Timely and accurate. May 21, 2019 11:26 AM
Bee Positive Quick and professional response. Thanks! May 21, 2019 9:55 AM
Brock Positive Prompt service May 20, 2019 5:06 PM
Elijah Positive Elijah do good job. May 20, 2019 4:31 PM
Consuelo Neutral I have not been kept in a close enough loop to give much feedback. However, the email forum is working properly. Thank you for all your work. May 20, 2019 4:31 PM
Peter Positive Very fast response May 20, 2019 3:57 PM
Andy Positive prompt service May 20, 2019 3:54 PM
Robbie Positive Called in and Rep. created ticket for me. My office was without power and using MiFi to operate laptops. May 20, 2019 1:19 PM
Miko Positive Chris always seems to be able to fix whatever my issues are if they are fixable very quickly. Thank you, Chris! May 20, 2019 11:11 AM
Donna Positive Fast and friendly May 20, 2019 10:10 AM
Greg Positive completed in a timely fashion May 20, 2019 8:46 AM
Karen Positive Awesome as always, thanks Justin! May 20, 2019 8:44 AM
Dan Positive Complete and timely follow through May 18, 2019 11:52 AM
Heather Positive Chris fixed my issue in less than a minute 🙂 May 17, 2019 4:49 PM
Jackie Positive Always super helpful and fast with our issues! May 17, 2019 3:11 PM
Careen Positive Quick response and quickly resolved. May 17, 2019 2:36 PM
Andy Positive Thanks JP May 17, 2019 1:49 PM
Kristy Positive Quick service, thank you! May 17, 2019 12:57 PM
Dani Positive Andrew was great. Showed me tool I already had on my computer so I didn't need to download new software. Very patient and thorough. May 17, 2019 9:40 AM
Marilyn Positive Quick service. Easy to understand directions. Thank you! May 17, 2019 8:37 AM