Customer Comments

Live comment feed from The Purple Guys IT support and service desk customers over the last 7 days.

Reaction Comment Date/Time
Positive the problem is fixed Feb 16, 2018 4:07 PM
Positive Tania Casselman is absolutely amazing to work with on projects. She keep you informed throughout the entire process. She is amazing! Feb 16, 2018 2:08 PM
Positive called Mike after hours because it was urgent. as always he was super helpful! Feb 16, 2018 1:35 PM
Positive Outstanding service and he just took care of it and I got too sit back and watch! YES, wonderful! Thank YOU!! Feb 16, 2018 12:24 PM
Positive D Galvan was pleasant and easy to work with. He solved the issue for me. Feb 16, 2018 12:09 PM
Positive Thank you for being so responsive!! Feb 16, 2018 12:07 PM
Positive The rep was able to help me in a short period of time. He also set up a link so that I can fix this if it should happen again Feb 16, 2018 11:39 AM
Positive by golly, I think you have found the miracle for this issue to not come up anymore! way to go JUSTIN!!!!!!! Feb 16, 2018 11:33 AM
Positive The tech responded quickly and answered my questions Feb 16, 2018 10:39 AM
Positive Quick. Feb 16, 2018 10:25 AM
Positive Great Job! Feb 16, 2018 10:08 AM
Positive Very friendly, efficient, and effective. Feb 16, 2018 9:02 AM
Neutral This was a good effort. The problem was local, i.e., in my home environment. I finally decided that I had local workarounds that would be sufficient. I appreciated the help. Feb 16, 2018 7:53 AM
Positive was able to get laptop back on line quickly. thanks Feb 16, 2018 7:45 AM
Positive Kurt was very professional and efficient. I had a major issue and he took care of it with patience. He's great! Feb 15, 2018 4:54 PM
Positive Nick was very helpful and quick to respond. Feb 15, 2018 4:13 PM
Positive Quick resolution of problem. Feb 15, 2018 2:04 PM
Positive D made a point to follow up with me. Feb 15, 2018 1:37 PM
Positive Service was prompt and the technician was polite and professional. Feb 15, 2018 1:19 PM
Positive Great response and quick fix. Feb 15, 2018 9:27 AM
Positive This was not an easy fix. I appreciate PG working with the vendor to figure out what to exclude from new version of antivirus scan to allow mill to work properly. All is working well. Feb 15, 2018 9:11 AM
Positive This tasked was handled in a very timely manner! Feb 15, 2018 8:41 AM
Positive Issue resolved promptly Feb 14, 2018 3:53 PM
Positive Derek did a great job sticking with solving some of the problems in setting up this computer. Feb 14, 2018 3:11 PM
Positive Quick fix! Thank you Feb 14, 2018 3:00 PM
Positive Great work; very thorough and helpful. Feb 14, 2018 1:01 PM
Neutral Find the Windows printer spooler setting more quickly without getting another consultant (BKD) involved. Feb 14, 2018 11:40 AM
Positive Fast and done right -- as usual. Feb 14, 2018 10:18 AM
Neutral I didn't know the procedure had changed and that I wouldn't get a notice when the ticket was transferred to the staff. I had to go over and ask the IT department what had happened to the ticket. Feb 14, 2018 9:39 AM
Positive I received a quick call from your office and the tech was very nice and willing to help. Feb 14, 2018 9:21 AM
Positive I was good because it was prompt and the issue was taken care of quickly. Feb 14, 2018 8:22 AM
Positive Thanks Feb 14, 2018 8:01 AM
Positive they responded so quickly! Feb 13, 2018 2:52 PM
Positive Great job dealing with Best Case! Feb 13, 2018 2:27 PM
Positive Josh was fun to work with and got er' done! now tell me what fixed the issue so next time I can report exactly what happened. you know it will happen again. just when-----lol Feb 13, 2018 12:21 PM
Positive You responded quickly! Feb 13, 2018 10:54 AM
Positive Josh is always helpful! He checks in until we have a resolution. Feb 13, 2018 8:41 AM
Positive Thanks for the quick response! Feb 13, 2018 8:17 AM
Positive Joanna did a great job getting this taken care of. Feb 13, 2018 7:33 AM
Positive Quick, and compalete. Thank You ! Feb 13, 2018 7:06 AM
Positive Many steps were required along the way and we made adjustments. There was close communication to make this all work. Feb 12, 2018 4:33 PM
Positive Brian is very proactive and really took the time to understand the issue and find a resolution. He communicates very well Feb 12, 2018 4:18 PM
Positive Jay was fabulous as always! Feb 12, 2018 3:59 PM
Positive My problem was solved. It took some work but we got there. Feb 12, 2018 3:34 PM
Positive The problem was resolved quickly. Feb 12, 2018 2:44 PM
Positive Very Helpful. Thanks! Feb 12, 2018 2:32 PM
Positive Andrew responded quickly and helped me solve my problem fast. Feb 12, 2018 1:59 PM
Positive Josh was personable and knew what to do to solve my issue. Feb 12, 2018 1:37 PM
Positive Purple Guys were quick in following up with me about the technical difficulties I was experiencing. They were resolved during a quick phone call with Brian Gates, who was not only very savvy and helpful, but also very friendly. Thank you! Feb 12, 2018 11:47 AM
Positive Mike is always GREAT!! Feb 12, 2018 11:21 AM
Positive Very prompt and helpful. Feb 12, 2018 11:20 AM
Positive great response thanks Feb 12, 2018 9:23 AM