Customer Comments

Actual customer comments from The Purple Guys IT support and service desk customers FROM THE LAST TWO WEEKS.

Name Reaction Comment Time
Brock Positive Appreciate the follow up. Apr 3, 2019 10:44 AM
Julieann Positive Rachael and the team always do a wonderful job. Apr 3, 2019 9:25 AM
Karen Positive Joanna knew who could help me right off and transferred me. Derrick was fast and friendly while taking care of it. Thank you! Apr 3, 2019 8:02 AM
Brock Positive Quick response. Apr 3, 2019 7:50 AM
Paula Positive Excellent, I got exactly what I asked for! Thanks. Apr 3, 2019 7:18 AM
Melody Positive Thank you for the quick response Chasity. Apr 2, 2019 4:11 PM
Tyra Positive my problem is solved Apr 2, 2019 3:23 PM
Larry Positive Quick response when I was very concerned. Got needed peace of mind. Thanks Apr 2, 2019 3:08 PM
Rusty Positive Wow! Great response time and resolution. Thanks Joanna. Apr 2, 2019 3:03 PM
Monica Positive Chasity did a great job explaining why the program was acting they way it was and promptly fixed it. Thank you! Apr 2, 2019 3:00 PM
Sherri Positive πŸ™‚ Apr 2, 2019 2:38 PM
Sherri Positive Thank you Chris !!! Apr 2, 2019 2:36 PM
Karen Positive fixed my issue instantly! Awesome job πŸ™‚ Apr 2, 2019 11:17 AM
Michael Positive Great Apr 2, 2019 10:55 AM
Nadine Positive My experience was great because of the tech Justin and also Joanna both very helpful and very pleasant to work with They explained as they went along as what they were doing and why so I understood. Thank you for a great team of individuals. Sincerely Nadine Meyers Apr 2, 2019 10:33 AM
Renee Positive The extra printer was set up quickly, but unfortunately the transfer of data to print off one page of time is very long. Hopefully my initial printer will be back from repairs soon and I won't grow too frustrated. Thanks for your help in giving me an option. Apr 2, 2019 9:34 AM
Lindsay Positive I had to replace my computer and did not have access to send in a ticket, so had to call on the phone. The person who answered was able to remote access my new computer while on the phone and get me back up and running! Apr 2, 2019 9:02 AM
Brock Positive We were provided a short window for this and there was no noticeable disruption. I am still waiting to be certain VPN users are not having difficulty. We will also want to test videoconference. Apr 2, 2019 8:25 AM
Dave Positive Response was great Apr 1, 2019 4:55 PM
Brad Positive quick response & got the job done. Apr 1, 2019 3:57 PM
Sandra Positive Justin was great and answered all my questions. Thank you Apr 1, 2019 3:00 PM
Lisa Positive My issue was solved within a few minutes Apr 1, 2019 2:22 PM
Jennifer Positive Justin has been very helpful with the last few issues. He has found a resolution to every ticket. Thank you Justin Apr 1, 2019 1:58 PM
Rebecca Positive Chris was well mannered and dealt with my issues quickly and efficiently. Apr 1, 2019 1:42 PM
Richard Positive It was great because they responded within minutes. It was just letting them know about something I received in my junk mail that I wanted them to be aware of it, so not an issue at all. But glad they acknowledged it. Apr 1, 2019 11:45 AM
Albert Positive The problem was immediately solved. Apr 1, 2019 11:04 AM
Cynthia Positive Problems dolved in quick time! Apr 1, 2019 10:44 AM
Kim Positive Always outstanding help, explanation and service! Apr 1, 2019 10:40 AM
Maegan Positive Elijah rocks! He solved an issue I've been burdened with for a while now. A previous Purple Guy wasn't able to free up as much space for me as he could. Apr 1, 2019 9:27 AM
Gary Positive It was rapidly and efficiently resolved. Apr 1, 2019 8:29 AM
Jake Positive Andrew solved my scanning issue very quickly. Mar 29, 2019 4:39 PM
Cathy Positive Thanks Andrew !!! Mar 29, 2019 4:14 PM
Jane Positive Chasity is a star! Mar 29, 2019 1:57 PM
Mirta Positive as always response time was quick. thank you! Mar 29, 2019 1:30 PM
Debbie Positive My experience was great-- fast and friendly! Thank you! Mar 29, 2019 12:39 PM
Christine Positive That was fast! Two snaps up! Mar 29, 2019 10:55 AM
Monelly Positive Staff was proactive and helpful. Mar 29, 2019 10:35 AM
Debra Positive Quick Reponse Mar 29, 2019 10:28 AM
Mallory Positive Dave's communication was great with all the progress updates. Mar 29, 2019 10:28 AM
Cassie Neutral This problem did not get resolved when my supervisors requested via email, but did get resolved in a timely manner once I submitted a service ticket. Mar 29, 2019 8:42 AM
Curtis Positive I so appreciated Derek jumping on a call with me with a new vendor. We weren't sure exactly how everything was going to work, but the vendor needed to download their software client onto the server where QuickBooks was located. Derek helped me weather the twists and turns of this situation until it was accomplished. Thanks! Mar 29, 2019 7:51 AM
Michelle Positive My experience was great because the purple team is awesome to work with! Mar 29, 2019 7:14 AM
Donna Positive ALWAYS A PLEASURE WORKING WITH THE PURPLE GUYS Mar 28, 2019 5:07 PM
Benton Positive It was effective and efficient. Mar 28, 2019 4:45 PM
Kathy Positive Justin did a fantastic job of coming in and wrapping the multitude of fine details which inadvertently went awry on this upgrade. Mar 28, 2019 4:39 PM
Nick Positive She was quick and very efficient Mar 28, 2019 4:04 PM
Mike Positive Quick and easy, fixed the problem. Thank you! Mar 28, 2019 2:23 PM
Robbin Positive Very efficient! Mar 28, 2019 2:19 PM
Shera Positive JoAnna jumped on it and really helped us in a very short period of time. Love Purple Guys, thanks Joanna. Mar 28, 2019 1:53 PM
Bob Positive You quickly ID'ed the problem and took the corrective fix. Mar 28, 2019 11:53 AM
Sue Positive I placed the call 90 miles from home and was called in route home. I arrived home and called again and was told i'd Get a call the next day I was delighted Chris called me the same day and installed the software and told me how to find the license number and completed the software installation promptly😍 Mar 28, 2019 10:48 AM
Denise Positive The quick responsive & attentiveness to the issue. Mar 28, 2019 9:43 AM
Cynthia Positive He got right back to me and fixed the problem. Was very pleased with his work and also kept in touch by checking back with me to make sure problem was resolved. Mar 28, 2019 9:43 AM
Torey Positive Nick was timely and got my remote desktop reconnected with little trouble. Thank you! Mar 27, 2019 4:59 PM
Marla Positive Great Mar 27, 2019 3:31 PM
Dana Crow Positive Prompt service and fixed my issue quickly. Mar 27, 2019 1:58 PM
Amy Positive Quick and friendly service! What more can you ask for? Mar 27, 2019 11:27 AM
Christine Positive I received a quick response and a good description to fix my problem. Mar 27, 2019 10:10 AM
Sara Positive Batteries are a magical thing. Mar 27, 2019 9:09 AM
Brock Positive Found the solution Mar 27, 2019 8:32 AM
Mark Positive Derek got Syspro up and running quickly with little disruption. Thanks Derek. Mar 27, 2019 8:04 AM
Cathi Positive Justin was able to locate all folders/files that were "accidentally" deleted from the drive, thank goodness they back up for us on a regular basis....life saver! Mar 26, 2019 2:08 PM
Karen Positive Derrick did a great job! Mar 26, 2019 2:01 PM
Amy Positive Purple Guys consistently checked back in with me to see if the problem had showed up again. Everyone was very helpful and professional. Mar 26, 2019 11:35 AM
Jennifer Positive It ended up to be a simple fix. I should have created the ticket earlier because it came down to not having the correct URL. Thanks Nick! Mar 26, 2019 11:28 AM
Donna Positive Justin knew exactly how to fix the issue I was having on my computer. Friendly and professional. Mar 26, 2019 10:22 AM
Jeffrey Positive Chasity is awesome!! Mar 26, 2019 10:11 AM
Sheila Positive My issue was resolved promptly. Mar 26, 2019 10:02 AM
PM Positive Timing worked well for me.. the team followed up and resolved the issues.. my laptop is faster than earlier. First day of the service was lengthy, yet the friend doing the service was determined to complete the process of cleaning and reinstalling. Thanks a lot for your support! Jose Mar 26, 2019 9:10 AM
Brock Positive Quick response Mar 26, 2019 5:56 AM
Cathy J. Positive Screenshot Info didn't initially transmit Friday so took photo inbetween and received ..Great service .. always learn something.. thx purple guys. Mar 25, 2019 9:11 PM
Bob Positive Chasity was persistent, competent hard working. Once we established remote connection, she quickly resolved my issues. Mar 25, 2019 4:04 PM
Angie Positive quick response to ticket. This was an average priority that had very quick turn-around time. Mar 25, 2019 3:40 PM
Sue Positive Great. Justin sent exactly what we needed and followed up with us. Thank you. Mar 25, 2019 2:11 PM
Sara Positive Fast, thorough help and fix! Mar 25, 2019 2:08 PM
Jamie Positive Thank you, Joanna! You were quick to jump in and help resolve our issue quickly! Mar 25, 2019 1:49 PM
John Positive fixed fast! Mar 25, 2019 1:33 PM
Tyra Positive problem solved! Mar 25, 2019 12:32 PM
Brittani Positive I opened a ticket for a very simple Task. Chris showed me how to resolve the issue should I ever run into the problem again. Thank you Chris! πŸ™‚ Mar 25, 2019 12:00 PM
Christine Positive Joanna took care of me right over the phone. She also gave me the steps (I asked) so if anyone runs into this problem again I can help them from here. Mar 25, 2019 10:51 AM
Vicki Positive Nick solved all my computer issues very quickly. Thanks! Mar 25, 2019 10:37 AM
Denise Positive As usual, your response was prompt, and I had the same IT guy as before, Justin. Even though the problem was resolved before he had time to troubleshoot, we had a pleasant conversation and he gave me insight into what he could do if the problem reoccurs. All in all, a great session on a Monday morning - can't ask for a better outcome! Mar 25, 2019 10:35 AM
Brittani Positive Elijah needs a raise! I spoke to him several times last week for different issues with my computer and he was able to assist me each time. Thanks Elijah! πŸ™‚ Mar 25, 2019 9:36 AM
Dani Positive Quick, easy fix. Thanks for getting me up and running on a Monday morning πŸ™‚ Mar 25, 2019 9:32 AM
Denise Neutral Making sure that all steps have been completed. We were not able to use QB when we came in the next day. No one knew what to do as we had not been notified that the Admin needed to sign in to allow the upgrade. Mar 25, 2019 8:29 AM
Lupe Positive Did not gave up until the issue was resolved Mar 22, 2019 4:07 PM
Andrea Positive Very helpful and fast! Mar 22, 2019 4:05 PM
Dena Positive it's fixed. Mar 22, 2019 2:03 PM
Alex Positive Very responsive as usual and got resolved the situation. Mar 22, 2019 1:59 PM
Cathi Positive Immediate help, great customer service every time! Mar 22, 2019 1:42 PM
Carol Positive Sara really helped me out of a bind!!! She is extremely knowledgeable efficient and quick. Excellent customer services!!!!! Give this woman a raise! Mar 22, 2019 1:17 PM
John Positive Resolved quickly. Mar 22, 2019 12:39 PM
Norman Positive Great job Chasity; thanks for fixing my problem. You were easy to work with. Mar 22, 2019 12:12 PM
Cathi Positive Ryland got everyone in the office taken care of in a very timely manner. Mar 22, 2019 10:46 AM
Anthony Positive Ryland was helpful, and friendly. 5 Stars Mar 22, 2019 9:53 AM
Joe Positive You all are always quick! Mar 22, 2019 6:28 AM
Christine Neutral Tiffany Pirtle's return from Leave of Absence date was 3/15/19. Mar 21, 2019 4:53 PM
Michael Positive Always spot on Mar 21, 2019 3:15 PM
Cynthia Positive They got right back to me and I appreciated that very much!! Mar 21, 2019 3:14 PM
Jeanne Positive Locked myself out.... you fixed it up quickly so I could keep working! Mar 21, 2019 2:13 PM
Gina Neutral Joanna was responsive and helpful. I am frustrated that repeatedly when we need to update email addresses, it requires a lot of back-and-forth. Something in the way our email addresses are set up requires updates in several locations, and almost always the assigned tech doesn't know all the places to update initially. Tech thinks it is resolved, I have to check and then say no it's not, sometimes several times within one ticket. This has happened several times -- at least 5 times. I am hoping that there is some system to store notes so that whichever tech gets this type of request next will complete the request at the first attempt. It seems like a simple task, I realize it must not be, but the burden is then put on me, and I can only help so much ("still not updated correctly") is not much help to anyone, and only breeds frustration. I wrote a similar comment in my last feedback form. Please help solve the underlying issue. Mar 21, 2019 1:31 PM
Scott Positive Helped me resolve the issue over the phone immediately! Mar 21, 2019 10:36 AM
Christine Neutral I sent a test email to Shaneise Huchinson and it was still active. I did not get a message from Outlook that the email is no longer valid, nor did I get a bounceback. Mar 21, 2019 9:16 AM
Erol Positive excellent and on time service Mar 21, 2019 2:15 AM
Sally Positive fast and friendly Mar 20, 2019 2:35 PM
Donna Positive Derek took care of my issue quickly. Mar 20, 2019 1:07 PM
Robbie Positive Purple Guys are so thorough! Elijah is top notch and is patient to answer my questions. Mar 20, 2019 12:16 PM
Rusty Positive Quick turnaround. Thanks for taking care of this after hours. Mar 20, 2019 10:03 AM
Quinton Positive Issue was resolved Mar 20, 2019 10:02 AM
Karen Positive Excellent job Justin!! Mar 20, 2019 9:38 AM
Emily Positive As a heads up - Purple Guys "opened a ticket with RSM", however, I have yet to hear anything from RSM. I will open a ticket with them if I don't hear by end of day today. I wanted to flag this for your knowledge in case there is an RSM--> Purple Guys notes. Mar 20, 2019 8:43 AM
Jennifer Positive Everything as resolved very quickly and I'm back up and running Mar 20, 2019 8:28 AM
Brock Positive Good response time. Knew the corrective action. Mar 20, 2019 8:05 AM
Scott Positive got right on the problem and got it fixed Mar 20, 2019 7:30 AM
Derek Positive Joanna is extremely helpful and always pleasant to work with. Mar 20, 2019 7:27 AM