Customer Comments

Actual customer comments from The Purple Guys IT support and service desk customers FROM THE LAST TWO WEEKS.

Name Reaction Comment Time
Jen Positive Derrick is fantastic. Changes kept coming into me that I had to reach out to him to work on, and he made all changes requested. Thank you, Derrick! Dec 3, 2018 12:22 PM
Tracy Positive Short and pleasant thank you Dec 3, 2018 11:27 AM
Kevin Positive David made a considerable effort to fulfill my request and followed up even after a weekend! Great job David! Dec 3, 2018 10:12 AM
Tammy Positive Thanks Russ! Dec 3, 2018 9:54 AM
Katie Positive My experience was great because after hours contacted me promptly to help reset my VPN. Dec 3, 2018 9:44 AM
Marcia Positive Thank you for always be so helpful! Dec 3, 2018 9:21 AM
Denise Positive Quick response Dec 3, 2018 8:05 AM
Peter Positive Great and fast response nice work ! Dec 1, 2018 6:33 PM
Kristin Positive Super helpful - problem solved right away! Nov 30, 2018 4:13 PM
Christine Positive MaaS360 is not our problem anymore. Nov 30, 2018 4:05 PM
Jon Positive Quick response. Thank you! Nov 30, 2018 3:26 PM
Karen Positive Derrick helped to speed up my system which is what I was wanting. Will see how long it lasts. Nov 30, 2018 3:19 PM
Emily Positive Nick was fantastic. He tried stuff, explained what he was doing, and stuck with me until we got the problem solved. GOLD STAR TO NICK. Nov 30, 2018 3:10 PM
John Positive fast and easy Nov 30, 2018 3:07 PM
Curtis Positive My experience was great because I needed this user disabled ASAP and it was completed ASAP. Thanks! Curtis Nov 30, 2018 2:18 PM
Marcia Positive Derek is very helpful and responds to ticket requests in a timely manner. Nov 30, 2018 1:04 PM
Kayla Positive Chris was great! Nov 30, 2018 11:53 AM
Cathi Positive Sarah is always very helpful and has wonderful follow-up, customer service is fantastic! Nov 30, 2018 11:32 AM
Ciara Positive Several attempts were made to get my issue resolved! It is appreciated. Nov 30, 2018 11:07 AM
Doug Positive Worked around my availability ( called in the middle of something, was willing to call me back in 20 minutes) and worked quickly once we started. Nov 30, 2018 10:43 AM
Jacob Positive Fast response, didn't take much time to resolve, Susie was nice and helpful Nov 30, 2018 7:50 AM
Chris Positive Your people! They are the best!!! Nov 29, 2018 10:13 PM
Amy Positive Quick reply and solution - thanks! Nov 29, 2018 4:07 PM
Douglas Positive Identified the problem and provided the fix. Thanks! Nov 29, 2018 4:06 PM
Rebecca Positive Brian has done an excellent job (as always) with assisting us with this ADOBE project. We couldn't have done it without him. Thank you so much! Nov 29, 2018 4:04 PM
Ian Positive quick and helpful Nov 29, 2018 3:51 PM
Alan Positive It was a simple request but Russ called and talked through the details to make sure. Nov 29, 2018 3:25 PM
Beckey Positive Justin can fix the problem!!! Nov 29, 2018 2:53 PM
AJ Hutchens Negative Didn't install the new printer like I asked. Not surreally what was done. Nov 29, 2018 2:46 PM
Marina Positive My issue was resolved in a timely manner. Thank you! Nov 29, 2018 1:45 PM
Marina Positive My issue was resolved in a timely manner. Thank you! Nov 29, 2018 1:44 PM
Janis Positive Ryland rocks. Nov 29, 2018 1:29 PM
Cathi Positive The Purple Guys are always so efficient and quick with all requests.... can’t say enough about the wonderful customer service! Nov 29, 2018 1:28 PM
John Positive fast and friendly Nov 29, 2018 1:17 PM
Paula Positive Fast service and exactly what I asked for! Nov 29, 2018 12:24 PM
Bill Positive You rocked it once again, I realize it was a straight forward issue-but your support person was knowledgeable, friendly, and professional. On top of that he "got" my corny jokes. Happy Camper here...be well all! Nov 29, 2018 12:20 PM
Priscilla Positive Justin knew how to fix the problem and followed up Nov 29, 2018 11:43 AM
Shaunice Positive My tech was knowledgeable, and the issue was resolved quickly. Thank you! Nov 29, 2018 11:39 AM
Kristin Neutral My CDS was down this AM. It was being worked on, but then I was told that they couldn't figure it out and would get back to me. Hours pass, and I hear nothing. I call and get on the phone with Russ and it's fixed within 10 minutes. Russ is the man! Thanks! Nov 29, 2018 11:36 AM
Kristen Positive Thank you for following up to ensure your solution to our request worked correctly! Nov 29, 2018 8:55 AM
Mike Positive Request was completed promptly with good communication. Nov 29, 2018 7:16 AM
Shannon Positive Nick is always so helpful and knows how to fix the problem! Nov 28, 2018 4:57 PM
Thomas Positive Fixed problem and explained work around. Nov 28, 2018 4:50 PM
Brad Positive Very quick and successful Nov 28, 2018 3:24 PM
Kimberly Positive Justin was awesome and very helpful to get my program up and running again!! Nov 28, 2018 3:09 PM
Connie Positive Derek called and walked me through the password changes on my computer. that made if easier. thanks. Nov 28, 2018 2:56 PM
Marcia Positive Quick response and very helpful! Nov 28, 2018 2:48 PM
Keather Positive They continually followed up as I had scheduling issues with allowing them access to my laptop. Nov 28, 2018 2:23 PM
James Positive She fixed my problem and was really great to deal with. Nov 28, 2018 2:15 PM
Hannah Positive Why was the computer tired when it got home? It had a "hard drive." Nov 28, 2018 1:56 PM
Angie Positive responsiveness by your team to a client issue in less than a day. Appreciate your help. Nov 28, 2018 1:54 PM
Lisa Positive You are all AMAZING!!!!! πŸ™‚ Nov 28, 2018 11:32 AM
Jake Positive Ryland was very helpful in setting up printers! Nov 28, 2018 10:40 AM
Marina Positive The communication was great. Thank you Nov 28, 2018 9:16 AM
Sean Positive Everything was taken care of quickly! Nov 28, 2018 7:41 AM
Brett Positive Brian walked me through the procedure with detail and answered all of my questions thoroughly. Nov 27, 2018 5:55 PM
Won (Chris) Positive Knowledgeable and patient with clients who are not versed in the world of IT. Nov 27, 2018 4:57 PM
Ericca Positive my issues were fixed while we were on the phone! Nov 27, 2018 4:48 PM
Debi Positive OMG Justin saved my day! I had to have these labels ready by tomorrow! Thank you! Nov 27, 2018 4:11 PM
Anne Positive Nice, and good about following up until it was figured out. Nov 27, 2018 3:48 PM
John Positive it was prompt and accurate Nov 27, 2018 3:46 PM
Christine Positive Elijah is a rock star. Nov 27, 2018 2:38 PM
Marc Positive Quick response time and good communication Nov 27, 2018 2:29 PM
Janis Positive Andrew fixed it right away. Nov 27, 2018 1:34 PM
Brian Positive Phone was answered and problem resolved efficiently. 1st call resolution to simple issue. Nov 27, 2018 1:27 PM
Dave Positive quick response and issue was resolved quickly Nov 27, 2018 12:06 PM
Hannah Positive How does a computer get drunk? --> It takes screen shots. Nov 27, 2018 11:38 AM
Kristen Positive Quick response! Nov 27, 2018 11:12 AM
Barbi Positive Elijah helped get my password working so I can access email Nov 27, 2018 10:50 AM
Tat Positive Easy. Nov 27, 2018 10:18 AM
Shera Positive easy and fast. Nov 27, 2018 9:10 AM
Carol Positive Chastity was great - solved the problem! Nov 27, 2018 7:00 AM
Eddie Positive You set up the email quickly Nov 26, 2018 10:12 PM
Brad Positive All good. Thanks. Nov 26, 2018 5:52 PM
Bill Positive I consistently get superior service from The Purple Guys. When Elijah realized that he needed additional support to resolve my issue, he handed it over to Joe. Joe has worked on my system before, and besides fixing my overriding problem he gave me some requested suggestions on how to upgrade what I had. My level of confidence and appreciation of the work done by The Purple Guys is unmatched by any similar service I've ever encountered. For a 75-year-old professional, I'd say that has meaning. Many, many thanks. Respectfully, Bill Cowan Midway Auto Parts Nov 26, 2018 5:16 PM
Consuelo Positive Thank you Chris for the quick response and the tutorial to add the VPN to the remaining 3 laptops. Great help! Nov 26, 2018 2:49 PM
David Positive You fixed the problem quickly and professionally. Thank you. Nov 26, 2018 2:36 PM
Dani Positive Prompt response. Chasity was able to get me connected with our Excel license very quickly. Thanks Purple Guys πŸ™‚ Nov 26, 2018 1:54 PM
Tia Positive Matt is always so helpful and kind! Give this guy a raise!! Nov 26, 2018 1:44 PM
Barbara Positive Called me and took care of it very quickly. Thank you. Nov 26, 2018 12:55 PM
Tammie Positive My experience was great, as Chasity was able to get me reconnected to VPN. Nov 26, 2018 12:47 PM
Ellen Positive Speedy response with a good attitude. Nov 26, 2018 12:03 PM
Ankit Positive thanks for the prompt response even over the weekend! Nov 26, 2018 11:41 AM
Brock Positive Tech had a solution and it was easy to implement. Nov 26, 2018 11:16 AM
Kathleen Positive Justin was EXTREMELY helpful - thank you Justin!!! Nov 26, 2018 11:07 AM
Thomas Positive Able to resolve problem quickly. Nov 26, 2018 10:44 AM
Mike Positive Quick and easy. Nov 26, 2018 9:50 AM
Samantha Positive Justin was very patient and helpful getting me connected while working remote. Nov 26, 2018 9:44 AM
Amy Positive Justin was great ! Nov 26, 2018 8:53 AM
Dani Positive I was testing my connection in anticipation of possibly not making it into the office in the morning. Couldn't get it to work, so sent a ticket so I would be at the top of the Que. Very surprised and happy to get a response on a Sunday night. Thank you! It ended up being "user error", and once I used the correct username/pswd I was in. It's nice to know someone is looking at tickets during off hours and keeping us going πŸ™‚ Nov 25, 2018 8:25 PM
Zouhair Positive Effective and fast support Nov 21, 2018 7:43 PM
Brock Positive Very quick response Nov 21, 2018 2:33 PM
Laura Positive Speedy and easy! Thanks! Nov 21, 2018 2:01 PM
Denise Positive The tech checked with my security vendor to make sure everything went well. Nov 21, 2018 1:41 PM
Sara Positive Russ called me within minutes and had us up and running very quickly. So grateful! Nov 21, 2018 1:25 PM
Bruce Positive I had a great experience because it was corrected while I was still on the phone. I didn't have to hang up and wait for the problem to be investigated and wait for a return call. Nov 21, 2018 12:54 PM
Leanne Positive The issue was resolved very quickly! Nov 21, 2018 11:54 AM
Doug Positive Software promptly downloaded and installed. Thanks! Nov 21, 2018 11:37 AM
Gregory Positive Quickly resolved the issue. Nov 21, 2018 10:28 AM
Rusty Positive Thanks for the good communication on the process and scheduling. Nov 21, 2018 10:09 AM
Rusty Positive Thanks for the quick turnaround. Nov 21, 2018 10:09 AM
Dave Positive Response was quick and learned something I was not familiar with. Nov 21, 2018 9:20 AM
Gwen Positive he know what he was doing Nov 21, 2018 8:20 AM
Cathi Positive Once again very thorough and quick getting the request completed...thank you! Nov 20, 2018 4:31 PM
Elsa Positive Quick and knowledgeable service techs! =) Nov 20, 2018 2:06 PM
Barbi Positive because the process was quick, and everything installed successfully Nov 20, 2018 1:07 PM
Christina Neutral I appreciate Derek's time in trying to research this. The only reason for the middle of the road selection is because we couldn't definitively determine how Kristin accessed her email after she was termed. Nov 20, 2018 12:41 PM
Jacob Positive Dave did a great job hooking me up with the antivirus software, I appreciate the wonderful customer service. Everyone so far has been very friendly. Nov 20, 2018 12:38 PM
Christine Positive Great follow up from Joanna! Nov 20, 2018 11:26 AM
Susan Positive You are awesome thank you! Nov 20, 2018 10:27 AM
Stella Positive the IT tech was very punctual and knowledgeable. Nov 20, 2018 10:08 AM
Suzie Positive : ) thumbs up : ) Nov 20, 2018 9:50 AM
Denise Positive I like working with Brian Nov 20, 2018 9:20 AM
Suzie Positive Extremely helpful and speedy response πŸ™‚ Nov 20, 2018 9:08 AM
Karen Positive I had already left, but Chris W called me very quickly after getting my ticket and had an probable explanation with what was going on. I love the quick turn-around you guys provide! Nov 20, 2018 7:38 AM
Amy Positive Thank you for your assistance!! Nov 19, 2018 2:22 PM
Monica Positive Chasity did a great job fixing all the issues my PC was having at a time that was convenient to my schedule. With Thanksgiving around the corner, I'm thankful for Purple Guys! Nov 19, 2018 2:20 PM