FAQ

All your questions about The Purple Guys answered here

With The Purple Guys, all of your technology, including your computers, mobile devices, printers, and servers are proactively managed and your people are fully supported, all for a predictable monthly fee. Whether it’s Managed IT Services, Cloud Integration, Network Security, Backup and Disaster Recovery, IT Consulting, Email Spam Protection, Firewall, AntiVirus, Cybersecurity and Awareness Training, Help Desk and On-site Service Support, you’re completely covered by The Purple Guys.

Our IT Support and Service team partners with you as your Outsourced IT Support Department, helping your business save time, money, and add productivity to maximize growth.

When you’re a customer, yes. You can contact The Purple Guys to get IT services as soon as you need it. When you call us or submit a ticket through our customer portal, one of our local and friendly IT Support service coordinators will respond right away. If your business is not an IT Support customer of ours yet, call us today to get started.

Fixed-fee, No-Stress Pricing is our guarantee for our All-inclusive IT Support Services. For a predictable monthly fee, your original agreed-upon services are covered and you won’t receive any costly IT billing surprises. You should never pay by the hour for IT Support, as it completely takes the trust and partnership away from the IT Support provider, meaning the more time you’re down and your business is not productive, the more that IT provider makes off of you. You pay for productivity and proactive management of your IT systems and technology, and IT Support services for your people whenever they need it, however long they need it, we’re there until it’s fixed at no additional charge to you. Get a quote for IT Support from The Purple Guys today!

That’s all we do. You can only get our Stress-Free IT Support services if your company is signed up as a customer with us. Need IT Support for your business now? Call us and we’ll get you going right away! Without being one of our all-inclusive IT Support customers, you can also contact our Customer Service IT Support team for consultation, we’re happy to help route you in the right direction and provide you with any help we can.

Yes! We opened our Kansas City IT Support office in 2001, delivering stress-free IT support to small and mid-sized businesses throughout Kansas City. We serve over 6,000 professionals from organizations in Kansas City, who have users throughout 14 states and 8 countries. With remote help desk, virtual, and on-site IT Support services, we’re able to deploy fast, reliable, and responsive IT service when your local business, satellite offices, and remote workforces are in need.

Yes, we’re located right in Town and Country, where we’re able to deploy stress-free IT support quickly and reliably to businesses throughout the Greater St. Louis Area. We serve over 6,000 professionals from organizations just like yours, some who have users throughout 14 states and 8 countries.

The basis of IT support for businesses should include proactive network security and support, vendor relationship support, coverage for all of your devices like computers, servers, printers, etc. and responsive, timely support for the people that use them, IT Consulting and ROI strategy support, and Managed IT Services in whatever format and regulations that are best for your business and industry guidelines.

For small and mid-sized businesses, these support roles often fall on one or a small team of people. These people often go on vacation, take time off, cannot simply be in two places at once, and they can only help one person at a time. Only having one or two internal IT support people creates a system that is slow and ultimately, ineffective.

When outsourcing your IT support and managed IT services to a reliable, trusted IT provider like The Purple Guys, you can address these IT problems head on from an entire IT department with 50 heads working together to serve your business and your people. Rather than just one or two employees trying to tackle IT issues that may be outside their realm of knowledge or they simply can’t be responsive in a timely matter when problems build up, an outsourced IT partner can offer highly experienced, dedicated ,and readily available experts to tackle troublesome business IT problems. You get an entire IT department and the IT support you need so you can save time, money, and add productivity, allowing you to focus on the growth of your business, all at a fraction of the cost of an internal team or an hourly project billing IT provider.

Depending on your business size or service offerings, you may need a mix of internal and outsourced IT support. We have a proven record of successfully partnering with internal IT Managers to maximize your IT support and services, where your company can save a substantial amount of time and money and significantly boost productivity and ROI, rather than forming a small internal IT team alone.

Learn more about the benefits of Outsourcing IT Support

Depending on what services you offer or what your industry guidelines and requirements are, not all IT support strategies will look the same. If you’re not sure what IT support should look like for your business, contact The Purple Guys for a consultation and get a custom IT plan and a quote. We’ll work with you to find the right solutions for your small business. Call The Purple Guys today.

Looking for IT support for your St. Louis business? You want to find a trusted, reliable, responsive, and knowledgeable IT support provider that truly understands your business and can provide value to the relationship, freeing you up from IT frustration and downtime. You want an IT support provider to add productivity, not increase downtime or IT stress along with the cost for IT services.

Rather than confront you with surprise billing and help desk support that isn’t very helpful, you need an outsourced IT support solution that allows you to focus on growing your business. With any outsourced function of your business, we recommend doing your research. Ask a trusted connection from a company similar to yours in size who they use or recommend for small business IT Support. Or, just call The Purple Guys today to talk to trusted IT experts who will be able to provide you with an IT assessment for advanced, award-winning, and stress-free IT solutions.

Looking for IT support for your Kansas City business? You want to find a trusted, reliable, responsive, and knowledgeable IT support provider that truly understands your business and can provide value to the relationship, freeing you up from IT frustration and downtime. You want an IT support provider to add productivity, not increase downtime or IT stress along with the cost for IT services.

Rather than confront you with surprise billing and help desk support that isn’t very helpful, you need an outsourced IT support solution that allows you to focus on growing your business. With any outsourced function of your business, we recommend doing your research. Ask a trusted connection from a company similar to yours in size who they use or recommend for small business IT Support. Or, just call The Purple Guys today to talk to trusted IT experts who will be able to provide you with an IT assessment for advanced, award-winning, and stress-free IT solutions.

Unless it’s your area of expertise, you probably lump everything that happens in your business on any tech device including computers, printers, phones, etc. into a single arena: IT. But that’s not entirely accurate. So, what exactly is IT? What does it mean to outsource your IT support, and what services will the support company provide?

An IT support company can make sure that your platform is secure, remotely accessible, and efficient, remotely managing your IT infrastructure as well as your end-user systems, and some offer more services. But some things fall into the “technology” category that you can’t — and shouldn’t — outsource. Learn more about Outsourcing IT Support for your business.

Yes! In some cases, depending on their size and service offerings, businesses can gain a greater ROI on their IT from having one or a small team of internal IT managers as well as using an outsourced IT Support company to handle their Managed IT Support, Backups, Email Spam Protection, Network Security, IT Tools and Applications, Vendor Services Relationships, Cloud Integration, Cybersecurity and Awareness Training, IT Consulting, and Remote Helpdesk and On-site IT Support Services. If you think this might be a possible solution for your business, contact The Purple Guys today.

All-inclusive Managed IT Services at a fixed monthly fee is the most effective form of IT strategy for Kansas City and St. Louis businesses. Through outsourcing your IT support to a reliable IT company, your business can save time, save money, and add productivity, so you can focus on growing your business through maximized ROI on your IT services instead of being held back by technology downtime, slow-to-respond IT support, and hourly billing. Get stress-free IT support from The Purple Guys. Call us today!

Need an IT strategy for your small business but don’t know where to start? Contact The Purple Guys for an IT assessment and a free dark web scan. We’ll use our industry’s best and exclusive Purple Guys IT Security tools to assess your business and identify weaknesses to provide you with a custom IT security plan that will allow you to stay ahead of cybersecurity weaknesses and keep your business, data, employees, and customers protected. Reach out to The Purple Guys today.

And in the meantime, Download our Free Simple Security Guide and get five easy ways to protect your business from online threats.

If you use a secure and recommended password manager, you can check there or in your saved browser settings if you save and store passwords securely. You should never save and store passwords on a spreadsheet or anything on your computer that could be at risk to be compromised. You can also request a password reset by selecting “Forgot Password” if applicable. If you are unable to retrieve your password and you’re one of our customers, contact The Purple Guys Customer IT Support team now. If your business is not a customer, call us to get started!

Let’s get your business printer and running again. Is the printer plugged in? Is it connected to the network? Check your network and printer settings first. If it’s still not working and you’re one of our customers, please contact The Purple Guys IT Support services now.

Try plugging it in and rebooting. If you’re a customer of The Purple Guys, call our Kansas City office at 816-221-3900 or if you’re in St. Louis, call 314-696-6700 to get IT support for your business now.

Check your Network and Wi-Fi settings and look for any error messages. Try rebooting your computer. Once finished, check your settings again and log in to your network. If it’s still not working, contact The Purple Guys for customer support if you’re one of our business customers. If you’re not one of our business IT customers, contact us to get stress-free IT support today.

Still have questions?

Send us a message we are happy to help!