Customer Comments

Our Customer Satisfaction
95.6/100
Based on 1654 reviews in the last 90 days.

Actual customer comments from The Purple Guys I.T. support
and service desk customers.

NameReactionComment
LoripositiveBrian was thorough in helping me and explaining an area I didn’t have a lot of information or training in.
MariahpositivePGs are awesome, as usual.
Tyrapositiveanswered my question in a timely manner, accurate info.
ThomaspositiveJoanna had the problem solved before I even got to the computer. 👍
ChristineneutralWE have 6 printers, not 4.
WendypositiveProblem fixed quickly.
KellypositiveJoanna is always helpful.
DeborahpositiveElijah was very professional, even when encountering several issues. He was very thorough and didn’t appear frustrated at any point.
Wendypositive“problem solved and update done without any issues. Thank you!”
Jinpositivethe issue solved in timely manner, thanks a lot!
YuridiapositiveMatt took the time to figure out the problem and was very patient and helpful.
CarolpositiveJustin was quickly able to diagnose my problem and stayed on the line to be sure it did not reoccur. When it did reoccur, he was able to make a permanent correction. Thank you Justin!!!
BrandypositiveBrian was very friendly and everything went smoothly.
DenisepositiveJustin came through for me per usual, even contacting Keypoint on the issue I was having with corrupted files within the carrier record. Luckily the issue was resolved, with no other files being corrupted in my case. Thanks again for the prompt reply – you guys are the best I.T. company I’ve dealt with! – Denise
DevynpositiveMade the process quick, smooth and easy to complete
JulieannpositiveJustin handled this ticket and it was resolved with a favorable outcome. Everyone received the information they needed.
BrockpositiveTimely planned and executed
MarjoriepositiveAlways helpful, answer my questions and concerns
BradpositiveWell done. Thanks.
JenpositiveWe had no idea who used the Administrator email. Justin got in and we viewed it together. We are able to delete it, which reduces our cost when moving to 365. We appreciate him for helping us reduce costs, no matter the amount.
ChristinepositiveThey not only fixed the problem but went over how to navigate around!
GarypositiveJustin, when he is on the ticket I am comfortable that I know the ticket will be done right
KatypositiveThank you! The issue was taken care of and you all figured it out quickly. Have a fabulous Friday!
Aimeepositivethanks very kind and informative
ForrestpositiveQuick and concise
BeckypositiveThe Purple Guys team got right on this and fixed Paul’s email in a timely manner. THANKS!!
JosephpositiveQuick response and help with trouble shooting on my PC
JohnnypositiveThe issue was resolved quickly, and interaction with the I.T. tech was pleasant.
JulieannpositiveJustin was very prompt and courteous.
EliotpositiveThe individuals I spoke to were helpful. Prompt service resolved the issue within a hour, so there wasn’t that much down time.
BeckypositiveNick was quick to respond to my issue and completed it in a very timely manner.
DantepositiveFast response and completion.
MohitpositiveLicensing issue was resolved as requested.
DenisepositiveJoanna is always pleasant to work with.
Pampositive“Nick investigated my issue and found the problem right away. Resolved it and contacted me to let me know what the problem was and advised that if I run into the issue again, a restart will probably solve it. Thank you! Pam”
TylerpositiveElijah was great! Very helpful.
ChristinapositiveJustin was quick and also informative.
ChristinapositiveThanks for your help!!
MelindapositiveQuick response time and solved my issue. Thanks guys!
AnniepositiveBrian has been super helpful! Thank you!
Kristinpositiverapid response
CynthiapositiveI can use my printer now!!! YAY
CathipositiveAndrew was very quick to figure out the issue I was having, much appreciated!
KatypositiveThank you!
RobbinpositiveQuick turn around!
DavidpositivePrompt response.
CarolpositiveAll your team members are knowledgeable and efficient. Thank You!
ChristineneutralThis ticket was opened on May 7, 2019.
ConsuelopositiveThank you for your expeditious work.
Christine sneutralIt took 3 attempts until I got what I asked for in the first place.
MirtapositiveI truly appreciate the response time. You guys are great.
JillpositiveThey got to the issue in a sufficient time.
KerrypositiveTania was great! She gave us some solutions to try and with a new ethernet cable and new docking station, we’re back in business! Thanks!
Mary BethpositiveQuick, courteous, and to the point.
BarbarapositiveJustin is always pleasant to work with it.
LaurapositiveNick was on this promptly and got us up and running quickly!
SherripositiveThank you Justin !! 🙂
Freidapositiveit was a very fast ticket!
ErikpositiveGreat response time
BrockpositiveDon e quick and informed
BrucepositiveGot us up and running this weekend.
RebeccapositiveAs far as I know, my subcontractor can email me now.
Pampositive“Rachel was able to troubleshoot immediately and get my compooter to open Outlook. THANK YOU! Pam”
KathypositiveMy Experience was great and Chastity was wonderful and patient with me.
MatthewpositiveQuick and thorough
RobbiepositiveVery understanding to our needs and dealing with our two home offices. Thanks Purple Guys and Gals!
SarapositiveTania is the best. Can you clone her?
ClairepositiveMy printer and scanner are fixed! Thank you!!!!
TyrapositiveJustin got a 3 way call going and I was able to understand the issue. It may come up again due to our equipment, but I will remember to type info into word before plugging it into SoftPro, so reduce the risk of lost work.
DebbiepositiveThey fixed it in a timely fashion.
Kerrypositivequick solution to my problem! thanks Joanna!
NicolepositiveElijah was awesome and quick to locate the issues and resolve it. Thank you!
JenpositiveI’m out of the office, but I needed to get into my work PC from home. I called and Elijah took my info and opened a ticket. The ticket got assigned to him and called me back within a couple minutes. With us now being in the Cloud, I wasn’t sure what to tell him. In a matter of less than 10 minutes, he connected me, and tested it. Thank you, Elijah.
JacobpositiveExcellent Service and Halloween is just around the corner for you purple monsters!
RochellepositiveShe followed up everyday and made sure thaf I was supported all throughout. Great job!
CharlespositiveQuick reliable service. Friendly staff and techs.
BeckypositiveCompleted within minutes of my request. Thanks Joanna!!
JoNellpositiveThey responded very quickly and the follow up was amazing. Thank you
SherripositiveThank You !
SherripositiveThank You !
SarahpositiveThanks for all your work on the laptops this week, Ryland!
RichardpositiveThank you for your quick response! Glad to have support that responds quickly.
MariannepositiveTania was timely, thorough, and talked me through any questions I had. Concern was resolved. Thanks!!
ShanapositiveGreat job!!
CaitlinpositiveJoanna was extremely patient and diligent when it came to this ticket – getting the job done efficiently! Wonderful!
DixiepositiveMy issue was resolved quickly
YarapositiveYou guys are awesome.
BenpositiveQuick and to the point.
JohnpositiveDerek is awesome, very helpful
RobbiepositiveRachel loves my humor in the world of reporting phishing. Why do we have to deal with bad people?
AnnapositiveQuick and efficient!
GarypositiveThe problem was solved completely
JenpositiveIt saved me a lot of time, and that is very important to me. I did not know this service was available, and appreciate Justin for letting me know.
MichaelpositiveFixed my problem. Found the obscure credentials file that was whacked out.
ChrispositiveQuick response time.
CaitlinpositiveBoth Tonya and Joanna were extremely helpful with the ticket issue! Wonderful!
MelissapositiveThank you for the help! I was at a job site and was able to get to talk to Elijah right away and he helped me fix issue while I was onsite.
SarahpositiveThanks for getting these in so quickly!
PampositiveQuick response!!! Thank you!
CalliepositiveShe was helpful and solved the problem quickly
MartypositiveQuick response and handled problem very professionally. THank you!
JenniferpositiveI haven’t been able to test to make sure this is fixed, but I’ll create another ticket if it becomes an issue. Thank you!
NathanielpositiveThough issue resolution took several days, I was glad that Purple Guys stuck with it, kept asking whether the issue had been resolved, and didn’t let the ticket become lost in the swirl.
AleciapositiveJustin responded quickly and was able to give me the information I needed to get the issue resolved.
MarypositiveLucky for me Joanna answered the phone early this mornning when I called. Super quick, super easy – good start to my day.
TehanipositiveI appreciated the follow thru as it took several days to figure out.
JosephpositiveResolved the same day! Thanks for the quick response.
JorgepositiveNick and Joannna were fantastic as always. Greatly appreciate the support.
ConsuelopositiveThank you for your assistance with our vendor’s request and for keeping us in a loop on the progress.
JenpositiveJustin is great. He talked to me about everything yesterday, told me what he would need from me once he got started, and it flowed wonderfully. Thank you, Justin!!
Crystalpositive“Always helpful, thank you so much for your hard work Chris W.! – Crystal”
JenniferpositiveSuper fast and helpful!
NicolepositiveShe was very fast in trouble shooting my issue and offering a solution! Thank you!
JohnneutralWe were dead in the water due to Google outage. I would appreciate periodic updates from you on the status when major outages like this occur. We had over a 12 hour period from 4:30pm to 6:30am where we received no further information.
TerrypositiveSo prompt….thank you!
ChristinapositiveThanks so much for taking care of this so quickly
Bruce HpositiveHelp was quick and the issue resolved simply
WendypositiveAlways very responsive! Thank you!
KristypositiveQuick response and fixed the problem!
ChristinepositiveQuick response & solved my problem!
JoNellpositiveDerick is always excellent and gets everything taken care of in a timely manner. He’s great to work with.
MelbapositiveAlthough I missed my appointment yesterday regarding issues with my laptop, they still help me and solve the matter for me. I was very please. Dave was excellent!
SarapositiveChris got this fixed right away and now works great!
DaniellepositiveI appreciate the follow up and the willingness to get everything right.
KimpositiveThank you for your patience! Matt always comes through!
KathypositiveThank you!
SusannepositiveI am thankful you can retrieve documents that we may have messed up from the archives.
CharlespositiveFast reliable service.
Melissapositive“Chasity did a great job, everything was as it should be. She went the extra step and I appreciate the fact that she logged into outlook, made chrome the default browser, put shortcuts for work and excel on the desktop. Thanks Chasity!”
AngelpositiveEVERYONE WORKED HARD TO RESOLVE THE PROBLEM
KarenpositiveJustin knew what questions to ask to narrow down the problem.
MichellepositiveThey were able to help me after hours with a time sensitive issue.
Nikkipositive“Derek was timely and professional with the request. He was great at communicating with me and confirming what information I needed access to. Thank you!”
MilespositiveMy printers now work
RobbinpositiveVery prompt!
KristinpositiveTimely resolution – good explanation of situation
CurtpositiveThey called and had me connect to them remotely. The downloaded and installed the MS Apps.
Jimpositivehandled it without problems
JosephpositiveJustin was very responsive and offered very helpful explanations throughout.
PatpositiveThank you for taking care of my ethernet issue – all is working good now! It’s hard to believe that a cable that goes untouched for many years can go bad…Yeah, Purple Guys!!
JulieannpositiveChasity took care of this very quickly.
SarahpositiveThank you for accommodating this rush job! It is greatly appreciated!
AmandapositiveJustin was fast, efficient, and easy to work with. Thank you!
AlanpositiveThe file restore took maybe 5 minutes. Thanks Brian.
LoripositiveFast, prompt as always. Thanks Purple Dudes.
Debbiepositive“My experience was great because Tania was perfect. Nice conversation and explanation, very efficient and comfortable handling. Thank you!! Debbie”
DenisepositiveMy issue was addressed promptly and without any issues.
Gregpositiveprompt response and fix
ZouhairpositiveVery helpful staff and quick resolution to the problem
BrockpositivePromptly handled and notified
JoNellpositiveThank you for the quick and excellent follow up. All is good and we appreciate you!
Colemanpositivefast and efficient!!!
CathypositiveJoanna came to the rescue..I endeavor to use ‘help’ before reaching out, but needed more-i always learn something new. thanks!!
StephaniepositiveThank you Ryland for being so great to me today!!
BrockpositiveDone quickly with confirmation.
Julieannpositive“Justin is always so professional and easy to understand and work with. When Justin helps with an issue , I feel like I know what is going on. Thank you Justin”
NancypositiveThe tech called on Sat when my message indicated I was traveling on Monday and out of the office all week.
TamypositiveDerek was awesome!!!
HeatherpositiveJustin is always so great to work with! Very knowledgeable and helpful!
IloepositiveThe Purple Guys continuously followed up on the issue and ensured that it was resolved in a timely manner.
John HpositiveFast awesome.
LaurapositiveRyland upgraded Century Plaza to Windows 10 and it was a very smooth transition. He answered all of my questions. Great service!
CynthiapositiveHe fixed the problem right away
ChristinapositiveNathan did an awesome job on this! Not only is he great to work with because of his knowledge and thoroughness, but his pride in his work is greatly appreciated!
MarieneutralStaff fixed, Purple Guys only created a ticket and checked to see that the fix we have worked.
BeckypositiveMike is always very friendly and completes the task at hand in a timely manner.
ChristinapositiveNick was very helpful. He was quick to respond and performed several scans and clean ups to make sure my computer was running as good as possible and also started the process to get a new computer on it’s way to me. Very pleased!
FreidapositiveThe response time was fast and we were up and running within 2hrs.
Gregpositivefast response and fix
MattpositiveBrian fairly quickly diagnosed the problem. I wish I had called him first!
JenniferpositiveKerri was really quick at putting together a laptop quote and had timely follow up with me while I was getting slow in responding. Everyone is always very patient and helpful when I call in too. Thank you!
CindypositiveSusie and Derek are great to work with and are painstakingly diligent until they get something resolved!
SelenapositiveMatt was really nice! He made sure the equipment was working before he let me go and, when it took some time to figure it out, he didn’t get frustrated/try to rush me off the phone. Thanks for all your help!
Cathy J.positiveJudy and Vonda verified they have access which was the goal-thanks, Purple Guys for your teamwork and diligence!
LaurenpositiveJustin is always such a great help!
ConniepositiveQuick response.
MarionpositiveThere were two issues happening at once and although I became frustrated, your reps remained professional and courteous the entire day. Even though they were extremely busy, they hopped right on this ticket to get it resolved and followed up next day. Outstanding service and a huge thank you to the Gate Keepers of the virtual world!
EnzaPositiveThanks for the quick turnaround! You guys are the best!!!
CathyPositiveQuick response
ShelliPositiveI received prompt assistance that solved my issue.
DonPositiveTech was knowledgeable
ValPositiveRyland was awesome, had great follow up, very nice and helpful!
YaraPositiveThe Purple Guys are the best!
JeffPositiveIt was easy & quick
KalyssaPositiveElijah was awesome!
MarinaPositiveThe issue was resolved in a timely manner.
MarlaPositiveBrian was great,
LoganPositiveJustin knew exactly how to fix the problem and did so very efficiently
StephaniePositiveI had an issue with some pop ups and my problem was resolved. Thanks.
HusainPositivedidnt have any difficulties
FreidaPositiveThe tech solved our issue as quickly as possible and even when I added to the ticket they took it all in stride and solved that too!
CathiPositiveWe are always taken care of quickly and efficiently with no issues whatsoever, very pleased with service!
KimPositiveMatt got my issued fixed in 10 minutes or less. I have been struggling for weeks and now my computer is running like a top!
JimPositivevery timely response. Excellent results.
MariaPositiveAndrew did a great job!
ThomasPositiveQuickly resolved
ReneePositiveElijah was very helpful. It was like taking my car to the shop, he remoted in and we couldn’t get the issue to recreate itself after it had been doing its “thing” all morning and yesterday.
MirtaNeutralIn the future we should make certain that the work station is up and running prior to a new employee arriving on their first day. The end result was a positive one however it made for a crazy Monday. Thank you.
HeatherPositiveThanks so much for your help on this!
SarahPositiveThanks for taking care of this so quickly, Chasity!
BrockPositiveQuick response and knew the answer. Gave good directions.
TimPositiveMr. Weber was awesome
HeatherPositiveMatt is the best and got us setup right the first time with no delays or interruptions!!
MissyPositiveChris was great!!
ChristinaPositiveJoanna rocks!
JohnPositiveHelpful as always
AlanPositiveQuick and very helpful
KarenPositiveAwesome job, thanks Justin 🙂
LauraPositiveFixed quickly. Good communication. Thank you!!!
RogiPositiveMatt was very helpful!
SherriPositiveThank You !
RebeccaPositiveSuper fast response, got me exactly what I need. THANK YOU!!!!!!
BrianPositiveAndrew was great!
RobinPositiveMy experience was great because Andrew explained options, stayed in touch, and walked me through the sign-up process. Thanks!
JohnPositiveI received service on Sunday. Thanks
BrockPositivePromptly addressed with explanation.
NilsPositiveGreat job Purple Guys! Quick response as always!
WilliamPositiveRachel was very helpful. I appreciate that this was handled promptly and I was able to get my issue fixed in a very timely manner.
CurtisPositiveAs usual Justin did a great job resolving my issue. This particular issue was a first-timer related to ACT!, which is amazing to begin with because I thought we had surely run into all of the possible ACT! issues over time. He investigated, pulled some magic out of his sleeve, and identified the problem which was not at all made evident by the cryptic error message from ACT!. KUDOS to Justin! Thanks
BrandonPositivePerfect new computer setup. Thanks Dave
RustyPositiveGreat job. Thanks for the quick turnaround.
HaleyPositiveAndrew solved the problem quickly! Thanks for your help!
CathleenPositiveElijah is awesome!!!
HaleyPositiveAndrew was very helpful and sloved all issues! Thank you!
NadinePositiveDEREK WAS VERY GOOD AND HELPFUL NARROWED THE PROBELM TO MY PHONE WAS CORRECTED WI.T.H NEW PHONE AND INTERNET IS NOW BACK ON. THANK YOU NADINE
RustyPositiveThanks for being available and taking care of this issue timely.
RobbiePositiveWhile working through software integration issues with another company’s request, Purple Guys are patient and willing to make changes based upon the other company’s recommendation. They are most supportive to work through a solution for our best interest. Thanks Justin!
FreidaPositiveMy issue was resolved quickly and we were able to get back on track in record time!
KerryPositiveI liked the status updates as the issue progressed and was resolved!
KristinPositiveThanks so much for your help with this. You work so fast that I’m doing my best to keep up. This project was done accurately and so fast!
SherylPositiveTania was so helpful and personable.
ClairePositiveEasy to work with and problem fixed!
GregPositiveKnew exactly what was wrong and took no time to fix it.
PeggePositivework was taken care of quickly
JamiePositiveBrian Gates was fabulous even with me not being able to do any work at all on 06/19/19.
JenniferPositiveAndrew was quick to respond and a great help!
JaclynPositiveI appreciated the quick response, especially at the end of the day. I was very worried nobody would be able to help me before the next day. Thank you for that. I was able to keep working later that evening. Jackie G.
DonnaPositiveThe Purple Guys realized right away that our server needed to be rebooted and that was causing issues with our phone system.
YuMinPositiveHe fixed my problem and answered my question about the ticket portal.
Cathy J.PositiveThanks all from Joanna and Rachel to Matt I appreciate the assistance with my concerns given the interaction with my bank. Thanks Purple team!
AmyPositiveI got great help, and the I.T. support worker was very supportive and prompt in responsive!
EllenPositiveAs always it wasgreat!
JessicaPositiveDerek was great..
RichardPositiveThe service person who responded listened and immediately identified the problem then fixed it and explained what he had done. He really saved my day or perhaps my week. Thanks
MelodyPositiveThank you! It was a fast and easy fix!
NikkiPositivetook Chris no time to get me connected again.
MariannePositiveNick responded first by email and checked back in with me when he said he would. He then asked permission to remote into my computer. He couldn’t see the issue and stated he would send the request to someone with more expertise. He responded to me promptly each time there was communication. Thanks!
CaseyPositiveWas very helpful! Did a quick job of fixing the problem.
DanPositiveProactive and follow through
MattPositiveTook the time to follow up and resolve the network issue! Great job and customer service!
MarlaNegativeI had 6-7 meetings a day last week and had very few time openings. Twice, I was offered several times for follow up (one was a 10am option, provided at 11:30am??) and twice, I responded confirmation of times to be contacted, and twice, I was not contacted. The firs time I let pass, the second, I had to call PG myself, I never received any confirmation when I accepted the time. I was kept on the phone 45 minutes the first attempt at fixing my print driver- I expected it to be 10 minutes, I was never told how long it would take nor any “sorry this is taking so long.” On a day when I have 7 meetings scheduled, 45 unexpected minutes on a tech call was extremely inconvenient. I would have rescheduled to the next day. Both techs were extremely friendly, though brian talks so rapidly it is sometimes difficult to follow.
SamPositiveQuick Response, Thank you.
TamaraPositiveThank you so much Tania! This was a very long day, but the job was completed. I appreciate all your help!
GaryPositiveGreat job! Ditto every time!
GaryPositiveGood as expected from your TEAM
AlanPositiveChastity is very helpful and patient while helping.
JasonPositiveI really appreciate Chasity chasing down the details with OnCenter on the database migration.
SheraPositiveYou all are awesome.
ValeriPositiveBrian was very patient and helpful. I thought it would be a big hassle and he made it very simple.
AndrewPositivewillingness to see things thru. Had several different steps that took place and it was always done with a positive and helpful attitude.
JenniferPositiveDave Mitsdarffer was very responsive and even followed up via phone the next day after I replied via email that I was all set and was so glad he did because I had a random issue at the exact moment he called. GREAT TIMING! Terrific customer service.
JoanPositiveGreat
LindaPositiveElijah worked hart for fix my problem. He was very patient and personable. Made the whole process painless. Thank You Elijah
RobbiePositiveKnowledgeable on what our customers are missing on their end to help with overall communication.
JulieNegativeI missed going into work this morning waiting for a 8:45am phone call from the purple guys to fix the link of my home computer to may work computer. I did not receive the phone call until 9:45am.
AlanPositiveThe restore process was quick and easy with a single conversation with the Tech, Brian. Great service!
BeckyPositiveResolved in a timely manner.
JoshPositiveNick was amazing as always.
AmyPositiveI had let a few upgrades go by thinking of the inconvenience of having to get it done, but the upgrade was done quickly and without interruption to daily work activities. Now I won’t hesitate to get updates scheduled when I get the notifications.
KellyPositiveJoanna was great in helping me resolve my issue. 🙂
JenniferPositivemy issue was fixed quickly and I could get back to my work!
CarolynPositiveQuick response and was able to help resolve the issue immediately.
BradPositivegreat communication and solved the problem.
ShaunicePositiveBecause shortly after everything was corrected my system logged me out and everything sorta reverted back
JoNellPositiveDerek is great. Fixed the issue within minutes. Thank you very much!
RustyPositiveThanks for the quick turnaround on getting our data restored from backup.
DougPositiveUpdates completed before office opened. Thanks for prompt service.
JoshPositiveNick was very helpful as always.
RobbiePositiveBest Customer Service is given by the Purple Guys!!!! They are into “Details” and are thorough.
MichellePositiveAwesome service as usual
ShiloPositiveMatt responded in a timely manner and called with questions. The situation was fixed quickly.
JackiePositivequick and easy and sarah is awesome 🙂
BrockPositiveKnew how to find the answer, communicated and implemented.
KristyPositiveDerrick Duke was helpful and prompt in his response and resolution.
BobPositiveNice job by Nathan — All looks fine. Thanks for working on this with limited notice. User is going to Saudi Arabia in the morning and needed a working PC.
CarolPositiveSarah is great – fast and efficient service as always.
DanPositiveChris helped find the program required for the update to the firmware on my Lenovo. Thanks, Dan
KristinPositiveI sent over an update to one of our current processes and you said it was no problem to continue doing it that way. Thanks for making things easy for us!
KimPositiveDerek is always on it! Takes care of concern quickly and resolves issue. Many thanks!
SusanPositiveThank you for doing such a great job!!!

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