Customer Comments

Actual customer comments from The Purple Guys IT support
and service desk customers.

Name Reaction Comment Time
Lori positive Brian was thorough in helping me and explaining an area I didn't have a lot of information or training in. Oct 15, 2019 11:00 AM
Mariah positive PGs are awesome, as usual. Oct 15, 2019 10:21 AM
Tyra positive answered my question in a timely manner, accurate info. Oct 15, 2019 9:38 AM
Thomas positive Joanna had the problem solved before I even got to the computer. πŸ‘ Oct 15, 2019 8:29 AM
Christine neutral WE have 6 printers, not 4. Oct 15, 2019 8:25 AM
Wendy positive Problem fixed quickly. Oct 15, 2019 7:33 AM
Kelly positive Joanna is always helpful. Oct 15, 2019 7:30 AM
Deborah positive Elijah was very professional, even when encountering several issues. He was very thorough and didn't appear frustrated at any point. Oct 15, 2019 6:05 AM
Wendy positive "problem solved and update done without any issues. Thank you!" Oct 14, 2019 7:21 PM
Jin positive the issue solved in timely manner, thanks a lot! Oct 14, 2019 1:38 PM
Yuridia positive Matt took the time to figure out the problem and was very patient and helpful. Oct 14, 2019 1:30 PM
Carol positive Justin was quickly able to diagnose my problem and stayed on the line to be sure it did not reoccur. When it did reoccur, he was able to make a permanent correction. Thank you Justin!!! Oct 14, 2019 11:21 AM
Brandy positive Brian was very friendly and everything went smoothly. Oct 14, 2019 10:22 AM
Denise positive Justin came through for me per usual, even contacting Keypoint on the issue I was having with corrupted files within the carrier record. Luckily the issue was resolved, with no other files being corrupted in my case. Thanks again for the prompt reply - you guys are the best IT company I've dealt with! - Denise Oct 14, 2019 9:01 AM
Devyn positive Made the process quick, smooth and easy to complete Oct 11, 2019 4:33 PM
Julieann positive Justin handled this ticket and it was resolved with a favorable outcome. Everyone received the information they needed. Oct 11, 2019 4:28 PM
Brock positive Timely planned and executed Oct 11, 2019 3:53 PM
Marjorie positive Always helpful, answer my questions and concerns Oct 11, 2019 3:43 PM
Brad positive Well done. Thanks. Oct 11, 2019 3:35 PM
Jen positive We had no idea who used the Administrator email. Justin got in and we viewed it together. We are able to delete it, which reduces our cost when moving to 365. We appreciate him for helping us reduce costs, no matter the amount. Oct 11, 2019 2:45 PM
Christine positive They not only fixed the problem but went over how to navigate around! Oct 11, 2019 1:37 PM
Gary positive Justin, when he is on the ticket I am comfortable that I know the ticket will be done right Oct 11, 2019 12:18 PM
Katy positive Thank you! The issue was taken care of and you all figured it out quickly. Have a fabulous Friday! Oct 11, 2019 11:46 AM
Aimee positive thanks very kind and informative Oct 11, 2019 11:17 AM
Forrest positive Quick and concise Oct 11, 2019 10:10 AM
Becky positive The Purple Guys team got right on this and fixed Paul's email in a timely manner. THANKS!! Oct 11, 2019 9:46 AM
Joseph positive Quick response and help with trouble shooting on my PC Oct 10, 2019 5:52 PM
Johnny positive The issue was resolved quickly, and interaction with the IT tech was pleasant. Oct 10, 2019 2:36 PM
Julieann positive Justin was very prompt and courteous. Oct 10, 2019 2:19 PM
Eliot positive The individuals I spoke to were helpful. Prompt service resolved the issue within a hour, so there wasn't that much down time. Oct 10, 2019 1:54 PM
Becky positive Nick was quick to respond to my issue and completed it in a very timely manner. Oct 10, 2019 12:52 PM
Dante positive Fast response and completion. Oct 10, 2019 12:08 PM
Mohit positive Licensing issue was resolved as requested. Oct 10, 2019 11:41 AM
Denise positive Joanna is always pleasant to work with. Oct 10, 2019 10:48 AM
Pam positive "Nick investigated my issue and found the problem right away. Resolved it and contacted me to let me know what the problem was and advised that if I run into the issue again, a restart will probably solve it. Thank you! Pam" Oct 10, 2019 10:13 AM
Tyler positive Elijah was great! Very helpful. Oct 10, 2019 10:05 AM
Christina positive Justin was quick and also informative. Oct 10, 2019 10:03 AM
Christina positive Thanks for your help!! Oct 10, 2019 8:01 AM
Melinda positive Quick response time and solved my issue. Thanks guys! Oct 10, 2019 7:16 AM
Annie positive Brian has been super helpful! Thank you! Oct 9, 2019 8:56 PM
Kristin positive rapid response Oct 9, 2019 4:59 PM
Cynthia positive I can use my printer now!!! YAY Oct 9, 2019 4:53 PM
Cathi positive Andrew was very quick to figure out the issue I was having, much appreciated! Oct 9, 2019 4:12 PM
Katy positive Thank you! Oct 9, 2019 3:58 PM
Robbin positive Quick turn around! Oct 9, 2019 3:34 PM
David positive Prompt response. Oct 9, 2019 11:09 AM
Carol positive All your team members are knowledgeable and efficient. Thank You! Oct 9, 2019 10:49 AM
Christine neutral This ticket was opened on May 7, 2019. Oct 9, 2019 10:24 AM
Consuelo positive Thank you for your expeditious work. Oct 9, 2019 10:16 AM
Christine s neutral It took 3 attempts until I got what I asked for in the first place. Oct 9, 2019 9:55 AM
Mirta positive I truly appreciate the response time. You guys are great. Oct 9, 2019 9:38 AM
Jill positive They got to the issue in a sufficient time. Oct 9, 2019 8:26 AM
Kerry positive Tania was great! She gave us some solutions to try and with a new ethernet cable and new docking station, we're back in business! Thanks! Oct 8, 2019 3:00 PM
Mary Beth positive Quick, courteous, and to the point. Oct 8, 2019 2:39 PM
Barbara positive Justin is always pleasant to work with it. Oct 8, 2019 1:13 PM
Laura positive Nick was on this promptly and got us up and running quickly! Oct 8, 2019 10:32 AM
Sherri positive Thank you Justin !! πŸ™‚ Oct 8, 2019 10:17 AM
Freida positive it was a very fast ticket! Oct 8, 2019 9:32 AM
Erik positive Great response time Oct 8, 2019 7:14 AM
Brock positive Don e quick and informed Oct 7, 2019 3:58 PM
Bruce positive Got us up and running this weekend. Oct 7, 2019 3:52 PM
Rebecca positive As far as I know, my subcontractor can email me now. Oct 7, 2019 3:50 PM
Pam positive "Rachel was able to troubleshoot immediately and get my compooter to open Outlook. THANK YOU! Pam" Oct 7, 2019 3:29 PM
Kathy positive My Experience was great and Chastity was wonderful and patient with me. Oct 7, 2019 3:19 PM
Matthew positive Quick and thorough Oct 7, 2019 2:37 PM
Robbie positive Very understanding to our needs and dealing with our two home offices. Thanks Purple Guys and Gals! Oct 7, 2019 1:55 PM
Sara positive Tania is the best. Can you clone her? Oct 7, 2019 1:36 PM
Claire positive My printer and scanner are fixed! Thank you!!!! Oct 7, 2019 11:44 AM
Tyra positive Justin got a 3 way call going and I was able to understand the issue. It may come up again due to our equipment, but I will remember to type info into word before plugging it into SoftPro, so reduce the risk of lost work. Oct 7, 2019 10:46 AM
Debbie positive They fixed it in a timely fashion. Oct 7, 2019 10:13 AM
Kerry positive quick solution to my problem! thanks Joanna! Oct 7, 2019 9:28 AM
Nicole positive Elijah was awesome and quick to locate the issues and resolve it. Thank you! Oct 7, 2019 9:23 AM
Jen positive I'm out of the office, but I needed to get into my work PC from home. I called and Elijah took my info and opened a ticket. The ticket got assigned to him and called me back within a couple minutes. With us now being in the Cloud, I wasn't sure what to tell him. In a matter of less than 10 minutes, he connected me, and tested it. Thank you, Elijah. Oct 5, 2019 12:17 PM
Jacob positive Excellent Service and Halloween is just around the corner for you purple monsters! Oct 4, 2019 4:52 PM
Rochelle positive She followed up everyday and made sure thaf I was supported all throughout. Great job! Oct 4, 2019 2:54 PM
Charles positive Quick reliable service. Friendly staff and techs. Oct 4, 2019 1:19 PM
Becky positive Completed within minutes of my request. Thanks Joanna!! Oct 4, 2019 11:00 AM
JoNell positive They responded very quickly and the follow up was amazing. Thank you Oct 4, 2019 10:10 AM
Sherri positive Thank You ! Oct 4, 2019 8:46 AM
Sherri positive Thank You ! Oct 4, 2019 8:45 AM
Sarah positive Thanks for all your work on the laptops this week, Ryland! Oct 4, 2019 7:49 AM
Richard positive Thank you for your quick response! Glad to have support that responds quickly. Oct 3, 2019 5:04 PM
Marianne positive Tania was timely, thorough, and talked me through any questions I had. Concern was resolved. Thanks!! Oct 3, 2019 4:35 PM
Shana positive Great job!! Oct 3, 2019 3:59 PM
Caitlin positive Joanna was extremely patient and diligent when it came to this ticket - getting the job done efficiently! Wonderful! Oct 3, 2019 3:05 PM
Dixie positive My issue was resolved quickly Oct 3, 2019 2:22 PM
Yara positive You guys are awesome. Oct 3, 2019 12:22 PM
Ben positive Quick and to the point. Oct 3, 2019 8:23 AM
John positive Derek is awesome, very helpful Oct 2, 2019 5:14 PM
Robbie positive Rachel loves my humor in the world of reporting phishing. Why do we have to deal with bad people? Oct 2, 2019 4:25 PM
Anna positive Quick and efficient! Oct 2, 2019 12:32 PM
Gary positive The problem was solved completely Oct 2, 2019 11:36 AM
Jen positive It saved me a lot of time, and that is very important to me. I did not know this service was available, and appreciate Justin for letting me know. Oct 2, 2019 8:03 AM
Michael positive Fixed my problem. Found the obscure credentials file that was whacked out. Oct 1, 2019 11:17 PM
Chris positive Quick response time. Oct 1, 2019 2:44 PM
Caitlin positive Both Tonya and Joanna were extremely helpful with the ticket issue! Wonderful! Oct 1, 2019 1:49 PM
Melissa positive Thank you for the help! I was at a job site and was able to get to talk to Elijah right away and he helped me fix issue while I was onsite. Oct 1, 2019 11:01 AM
Sarah positive Thanks for getting these in so quickly! Oct 1, 2019 7:08 AM
Pam positive Quick response!!! Thank you! Sep 30, 2019 4:07 PM
Callie positive She was helpful and solved the problem quickly Sep 30, 2019 2:44 PM
Marty positive Quick response and handled problem very professionally. THank you! Sep 30, 2019 12:49 PM
Jennifer positive I haven't been able to test to make sure this is fixed, but I'll create another ticket if it becomes an issue. Thank you! Sep 30, 2019 10:55 AM
Nathaniel positive Though issue resolution took several days, I was glad that Purple Guys stuck with it, kept asking whether the issue had been resolved, and didn't let the ticket become lost in the swirl. Sep 30, 2019 9:58 AM
Alecia positive Justin responded quickly and was able to give me the information I needed to get the issue resolved. Sep 30, 2019 8:53 AM
Mary positive Lucky for me Joanna answered the phone early this mornning when I called. Super quick, super easy - good start to my day. Sep 30, 2019 8:04 AM
Tehani positive I appreciated the follow thru as it took several days to figure out. Sep 29, 2019 4:12 PM
Joseph positive Resolved the same day! Thanks for the quick response. Sep 28, 2019 7:08 PM
Jorge positive Nick and Joannna were fantastic as always. Greatly appreciate the support. Sep 28, 2019 7:21 AM
Consuelo positive Thank you for your assistance with our vendor's request and for keeping us in a loop on the progress. Sep 27, 2019 2:45 PM
Jen positive Justin is great. He talked to me about everything yesterday, told me what he would need from me once he got started, and it flowed wonderfully. Thank you, Justin!! Sep 27, 2019 2:21 PM
Crystal positive "Always helpful, thank you so much for your hard work Chris W.! - Crystal" Sep 27, 2019 1:46 PM
Jennifer positive Super fast and helpful! Sep 27, 2019 9:30 AM
Nicole positive She was very fast in trouble shooting my issue and offering a solution! Thank you! Sep 27, 2019 9:20 AM
John neutral We were dead in the water due to Google outage. I would appreciate periodic updates from you on the status when major outages like this occur. We had over a 12 hour period from 4:30pm to 6:30am where we received no further information. Sep 27, 2019 9:08 AM
Terry positive So prompt....thank you! Sep 27, 2019 8:03 AM
Christina positive Thanks so much for taking care of this so quickly Sep 26, 2019 4:14 PM
Bruce H positive Help was quick and the issue resolved simply Sep 26, 2019 3:28 PM
Wendy positive Always very responsive! Thank you! Sep 26, 2019 2:52 PM
Kristy positive Quick response and fixed the problem! Sep 26, 2019 2:48 PM
Christine positive Quick response & solved my problem! Sep 26, 2019 2:00 PM
JoNell positive Derick is always excellent and gets everything taken care of in a timely manner. He's great to work with. Sep 26, 2019 1:47 PM
Melba positive Although I missed my appointment yesterday regarding issues with my laptop, they still help me and solve the matter for me. I was very please. Dave was excellent! Sep 26, 2019 1:13 PM
Sara positive Chris got this fixed right away and now works great! Sep 26, 2019 12:57 PM
Danielle positive I appreciate the follow up and the willingness to get everything right. Sep 26, 2019 12:23 PM
Kim positive Thank you for your patience! Matt always comes through! Sep 26, 2019 11:34 AM
Kathy positive Thank you! Sep 26, 2019 10:22 AM
Susanne positive I am thankful you can retrieve documents that we may have messed up from the archives. Sep 26, 2019 7:28 AM
Charles positive Fast reliable service. Sep 26, 2019 6:55 AM
Melissa positive "Chasity did a great job, everything was as it should be. She went the extra step and I appreciate the fact that she logged into outlook, made chrome the default browser, put shortcuts for work and excel on the desktop. Thanks Chasity!" Sep 25, 2019 4:08 PM
Karen positive Justin knew what questions to ask to narrow down the problem. Sep 25, 2019 12:56 PM
Michelle positive They were able to help me after hours with a time sensitive issue. Sep 25, 2019 12:54 PM
Nikki positive "Derek was timely and professional with the request. He was great at communicating with me and confirming what information I needed access to. Thank you!" Sep 25, 2019 12:41 PM
Miles positive My printers now work Sep 25, 2019 12:35 PM
Robbin positive Very prompt! Sep 25, 2019 11:44 AM
Kristin positive Timely resolution - good explanation of situation Sep 25, 2019 11:00 AM
Curt positive They called and had me connect to them remotely. The downloaded and installed the MS Apps. Sep 25, 2019 10:47 AM
Jim positive handled it without problems Sep 25, 2019 9:58 AM
Joseph positive Justin was very responsive and offered very helpful explanations throughout. Sep 25, 2019 9:22 AM
Pat positive Thank you for taking care of my ethernet issue - all is working good now! It's hard to believe that a cable that goes untouched for many years can go bad...Yeah, Purple Guys!! Sep 25, 2019 8:23 AM
Julieann positive Chasity took care of this very quickly. Sep 25, 2019 7:51 AM
Sarah positive Thank you for accommodating this rush job! It is greatly appreciated! Sep 25, 2019 7:34 AM
Amanda positive Justin was fast, efficient, and easy to work with. Thank you! Sep 25, 2019 7:05 AM
Alan positive The file restore took maybe 5 minutes. Thanks Brian. Sep 24, 2019 4:23 PM
Lori positive Fast, prompt as always. Thanks Purple Dudes. Sep 24, 2019 1:18 PM
Debbie positive "My experience was great because Tania was perfect. Nice conversation and explanation, very efficient and comfortable handling. Thank you!! Debbie" Sep 24, 2019 12:21 PM
Denise positive My issue was addressed promptly and without any issues. Sep 24, 2019 10:39 AM
Greg positive prompt response and fix Sep 24, 2019 9:22 AM
Zouhair positive Very helpful staff and quick resolution to the problem Sep 24, 2019 9:20 AM
Brock positive Promptly handled and notified Sep 24, 2019 8:10 AM
JoNell positive Thank you for the quick and excellent follow up. All is good and we appreciate you! Sep 24, 2019 8:09 AM
Coleman positive fast and efficient!!! Sep 23, 2019 3:32 PM
Cathy positive Joanna came to the rescue..I endeavor to use 'help' before reaching out, but needed more-i always learn something new. thanks!! Sep 23, 2019 2:17 PM
Stephanie positive Thank you Ryland for being so great to me today!! Sep 23, 2019 1:00 PM
Brock positive Done quickly with confirmation. Sep 23, 2019 10:15 AM
Julieann positive "Justin is always so professional and easy to understand and work with. When Justin helps with an issue , I feel like I know what is going on. Thank you Justin" Sep 23, 2019 7:45 AM
Nancy positive The tech called on Sat when my message indicated I was traveling on Monday and out of the office all week. Sep 21, 2019 12:04 PM
Tamy positive Derek was awesome!!! Sep 21, 2019 9:24 AM
Heather positive Justin is always so great to work with! Very knowledgeable and helpful! Sep 20, 2019 4:01 PM
Iloe positive The Purple Guys continuously followed up on the issue and ensured that it was resolved in a timely manner. Sep 20, 2019 3:44 PM
John H positive Fast awesome. Sep 20, 2019 2:36 PM
Laura positive Ryland upgraded Century Plaza to Windows 10 and it was a very smooth transition. He answered all of my questions. Great service! Sep 20, 2019 2:30 PM
Cynthia positive He fixed the problem right away Sep 20, 2019 12:31 PM
Christina positive Nathan did an awesome job on this! Not only is he great to work with because of his knowledge and thoroughness, but his pride in his work is greatly appreciated! Sep 20, 2019 12:09 PM
Marie neutral Staff fixed, Purple Guys only created a ticket and checked to see that the fix we have worked. Sep 20, 2019 11:17 AM
Becky positive Mike is always very friendly and completes the task at hand in a timely manner. Sep 20, 2019 10:55 AM
Christina positive Nick was very helpful. He was quick to respond and performed several scans and clean ups to make sure my computer was running as good as possible and also started the process to get a new computer on it's way to me. Very pleased! Sep 20, 2019 10:47 AM
Freida positive The response time was fast and we were up and running within 2hrs. Sep 20, 2019 9:53 AM
Greg positive fast response and fix Sep 20, 2019 9:26 AM
Matt positive Brian fairly quickly diagnosed the problem. I wish I had called him first! Sep 19, 2019 8:20 PM
Jennifer positive Kerri was really quick at putting together a laptop quote and had timely follow up with me while I was getting slow in responding. Everyone is always very patient and helpful when I call in too. Thank you! Sep 19, 2019 4:37 PM
Cindy positive Susie and Derek are great to work with and are painstakingly diligent until they get something resolved! Sep 19, 2019 4:09 PM
Selena positive Matt was really nice! He made sure the equipment was working before he let me go and, when it took some time to figure it out, he didn't get frustrated/try to rush me off the phone. Thanks for all your help! Sep 19, 2019 3:42 PM
Cathy J. positive Judy and Vonda verified they have access which was the goal-thanks, Purple Guys for your teamwork and diligence! Sep 19, 2019 3:17 PM
Lauren positive Justin is always such a great help! Sep 19, 2019 3:05 PM
Connie positive Quick response. Sep 19, 2019 2:59 PM
Marion positive There were two issues happening at once and although I became frustrated, your reps remained professional and courteous the entire day. Even though they were extremely busy, they hopped right on this ticket to get it resolved and followed up next day. Outstanding service and a huge thank you to the Gate Keepers of the virtual world! Sep 19, 2019 1:38 PM
Enza Positive Thanks for the quick turnaround! You guys are the best!!! Jun 26, 20194:16 PM
Cathy Positive Quick response Jun 26, 20194:07 PM
Shelli Positive I received prompt assistance that solved my issue. Jun 26, 20193:53 PM
Don Positive Tech was knowledgeable Jun 26, 20193:13 PM
Val Positive Ryland was awesome, had great follow up, very nice and helpful! Jun 26, 20192:41 PM
Yara Positive The Purple Guys are the best! Jun 26, 2019 12:22 PM
Jeff Positive It was easy & quick Jun 26, 2019 11:43 AM
Kalyssa Positive Elijah was awesome! Jun 26, 2019 11:40 AM
Marina Positive The issue was resolved in a timely manner. Jun 26, 2019 11:28 AM
Marla Positive Brian was great, Jun 26, 2019 11:28 AM
Logan Positive Justin knew exactly how to fix the problem and did so very efficiently Jun 26, 2019 11:10 AM
Stephanie Positive I had an issue with some pop ups and my problem was resolved. Thanks. Jun 26, 2019 10:36 AM
Husain Positive didnt have any difficulties Jun 26, 20199:13 AM
Freida Positive The tech solved our issue as quickly as possible and even when I added to the ticket they took it all in stride and solved that too! Jun 26, 20198:29 AM
Cathi Positive We are always taken care of quickly and efficiently with no issues whatsoever, very pleased with service! Jun 26, 20198:17 AM
Kim Positive Matt got my issued fixed in 10 minutes or less. I have been struggling for weeks and now my computer is running like a top! Jun 25, 20195:20 PM
Jim Positive very timely response. Excellent results. Jun 25, 20193:28 PM
Maria Positive Andrew did a great job! Jun 25, 20193:09 PM
Thomas Positive Quickly resolved Jun 25, 2019 11:38 AM
Renee Positive Elijah was very helpful. It was like taking my car to the shop, he remoted in and we couldn't get the issue to recreate itself after it had been doing its "thing" all morning and yesterday. Jun 25, 2019 10:59 AM
Karen Neutral I have had this same issue repeatedly. Every time the support rep has no idea what it is, has to work on it for a while, etc. When we have the same issue repeatedly it makes me wonder a) why and b) why can't they look at the previous notes? We said it was a repeat issue when we opened the ticket. Second, we had two parts to this ticket and it was closed after only resolving one. Third, every time I have an issue, they reset my network password to the original, very unsecure password. What is the point of all this security that makes us change passwords and such every 60 days if we are going to solve problems by resetting passwords to a generic? Jun 25, 2019 10:48 AM
Mirta Neutral In the future we should make certain that the work station is up and running prior to a new employee arriving on their first day. The end result was a positive one however it made for a crazy Monday. Thank you. Jun 25, 20199:45 AM
Heather Positive Thanks so much for your help on this! Jun 25, 20199:23 AM
Sarah Positive Thanks for taking care of this so quickly, Chasity! Jun 25, 20198:10 AM
Brock Positive Quick response and knew the answer. Gave good directions. Jun 25, 20197:54 AM
Tim Positive Mr. Weber was awesome Jun 24, 20196:03 PM
Heather Positive Matt is the best and got us setup right the first time with no delays or interruptions!! Jun 24, 20194:41 PM
Missy Positive Chris was great!! Jun 24, 20193:41 PM
Christina Positive Joanna rocks! Jun 24, 20193:34 PM
John Positive Helpful as always Jun 24, 20193:28 PM
Alan Positive Quick and very helpful Jun 24, 20192:35 PM
Karen Positive Awesome job, thanks Justin πŸ™‚ Jun 24, 2019 12:56 PM
Laura Positive Fixed quickly. Good communication. Thank you!!! Jun 24, 2019 12:00 PM
Rogi Positive Matt was very helpful! Jun 24, 2019 11:43 AM
Sherri Positive Thank You ! Jun 24, 2019 11:37 AM
Rebecca Positive Super fast response, got me exactly what I need. THANK YOU!!!!!! Jun 24, 2019 11:13 AM
Brian Positive Andrew was great! Jun 24, 2019 11:05 AM
Robin Positive My experience was great because Andrew explained options, stayed in touch, and walked me through the sign-up process. Thanks! Jun 24, 2019 10:50 AM
John Positive I received service on Sunday. Thanks Jun 23, 20199:05 PM
Brock Positive Promptly addressed with explanation. Jun 21, 20193:47 PM
Nils Positive Great job Purple Guys! Quick response as always! Jun 21, 20192:44 PM
William Positive Rachel was very helpful. I appreciate that this was handled promptly and I was able to get my issue fixed in a very timely manner. Jun 21, 20192:22 PM
Curtis Positive As usual Justin did a great job resolving my issue. This particular issue was a first-timer related to ACT!, which is amazing to begin with because I thought we had surely run into all of the possible ACT! issues over time. He investigated, pulled some magic out of his sleeve, and identified the problem which was not at all made evident by the cryptic error message from ACT!. KUDOS to Justin! Thanks Jun 21, 20192:12 PM
Brandon Positive Perfect new computer setup. Thanks Dave Jun 21, 2019 12:30 PM
Rusty Positive Great job. Thanks for the quick turnaround. Jun 21, 2019 10:50 AM
Haley Positive Andrew solved the problem quickly! Thanks for your help! Jun 21, 2019 10:49 AM
Cathleen Positive Elijah is awesome!!! Jun 21, 2019 10:27 AM
Haley Positive Andrew was very helpful and sloved all issues! Thank you! Jun 21, 2019 10:24 AM
Rusty Positive Thanks for being available and taking care of this issue timely. Jun 21, 20198:33 AM
Robbie Positive While working through software integration issues with another company's request, Purple Guys are patient and willing to make changes based upon the other company's recommendation. They are most supportive to work through a solution for our best interest. Thanks Justin! Jun 21, 20198:33 AM
Freida Positive My issue was resolved quickly and we were able to get back on track in record time! Jun 21, 20197:50 AM
Kerry Positive I liked the status updates as the issue progressed and was resolved! Jun 20, 20194:12 PM
Kristin Positive Thanks so much for your help with this. You work so fast that I'm doing my best to keep up. This project was done accurately and so fast! Jun 20, 20192:11 PM
Sheryl Positive Tania was so helpful and personable. Jun 20, 20191:26 PM
Claire Positive Easy to work with and problem fixed! Jun 20, 20191:25 PM
Greg Positive Knew exactly what was wrong and took no time to fix it. Jun 20, 2019 12:08 PM
Pegge Positive work was taken care of quickly Jun 20, 2019 11:36 AM
Jamie Positive Brian Gates was fabulous even with me not being able to do any work at all on 06/19/19. Jun 20, 2019 10:53 AM
Jennifer Positive Andrew was quick to respond and a great help! Jun 20, 2019 10:29 AM
Jaclyn Positive I appreciated the quick response, especially at the end of the day. I was very worried nobody would be able to help me before the next day. Thank you for that. I was able to keep working later that evening. Jackie G. Jun 20, 20199:26 AM
Donna Positive The Purple Guys realized right away that our server needed to be rebooted and that was causing issues with our phone system. Jun 20, 20198:54 AM
YuMin Positive He fixed my problem and answered my question about the ticket portal. Jun 20, 20198:45 AM
Cathy J. Positive Thanks all from Joanna and Rachel to Matt I appreciate the assistance with my concerns given the interaction with my bank. Thanks Purple team! Jun 20, 20197:59 AM
Amy Positive I got great help, and the IT support worker was very supportive and prompt in responsive! Jun 19, 20194:29 PM
Ellen Positive As always it wasgreat! Jun 19, 20194:28 PM
Jessica Positive Derek was great.. Jun 19, 20194:10 PM
Richard Positive The service person who responded listened and immediately identified the problem then fixed it and explained what he had done. He really saved my day or perhaps my week. Thanks Jun 19, 20193:46 PM
Melody Positive Thank you! It was a fast and easy fix! Jun 19, 20192:58 PM
Nikki Positive took Chris no time to get me connected again. Jun 19, 2019 11:17 AM
Marianne Positive Nick responded first by email and checked back in with me when he said he would. He then asked permission to remote into my computer. He couldn't see the issue and stated he would send the request to someone with more expertise. He responded to me promptly each time there was communication. Thanks! Jun 19, 2019 11:11 AM
Casey Positive Was very helpful! Did a quick job of fixing the problem. Jun 19, 2019 10:54 AM
Dan Positive Proactive and follow through Jun 19, 2019 10:26 AM
Matt Positive Took the time to follow up and resolve the network issue! Great job and customer service! Jun 19, 2019 10:19 AM
Marla Negative I had 6-7 meetings a day last week and had very few time openings. Twice, I was offered several times for follow up (one was a 10am option, provided at 11:30am??) and twice, I responded confirmation of times to be contacted, and twice, I was not contacted. The firs time I let pass, the second, I had to call PG myself, I never received any confirmation when I accepted the time. I was kept on the phone 45 minutes the first attempt at fixing my print driver- I expected it to be 10 minutes, I was never told how long it would take nor any "sorry this is taking so long." On a day when I have 7 meetings scheduled, 45 unexpected minutes on a tech call was extremely inconvenient. I would have rescheduled to the next day. Both techs were extremely friendly, though brian talks so rapidly it is sometimes difficult to follow. Jun 19, 2019 10:09 AM
Sam Positive Quick Response, Thank you. Jun 19, 2019 10:04 AM
Tamara Positive Thank you so much Tania! This was a very long day, but the job was completed. I appreciate all your help! Jun 19, 20199:32 AM
Gary Positive Great job! Ditto every time! Jun 19, 20199:12 AM
Gary Positive Good as expected from your TEAM Jun 19, 20199:11 AM
Alan Positive Chastity is very helpful and patient while helping. Jun 19, 20199:01 AM
Jason Positive I really appreciate Chasity chasing down the details with OnCenter on the database migration. Jun 19, 20197:35 AM
Shera Positive You all are awesome. Jun 18, 20194:40 PM
Valeri Positive Brian was very patient and helpful. I thought it would be a big hassle and he made it very simple. Jun 18, 20193:28 PM
Andrew Positive willingness to see things thru. Had several different steps that took place and it was always done with a positive and helpful attitude. Jun 18, 20193:14 PM
Jennifer Positive Dave Mitsdarffer was very responsive and even followed up via phone the next day after I replied via email that I was all set and was so glad he did because I had a random issue at the exact moment he called. GREAT TIMING! Terrific customer service. Jun 18, 20192:14 PM
Joan Positive Great Jun 18, 20191:07 PM
Linda Positive Elijah worked hart for fix my problem. He was very patient and personable. Made the whole process painless. Thank You Elijah Jun 18, 20191:01 PM
Robbie Positive Knowledgeable on what our customers are missing on their end to help with overall communication. Jun 18, 2019 12:11 PM
Julie Negative I missed going into work this morning waiting for a 8:45am phone call from the purple guys to fix the link of my home computer to may work computer. I did not receive the phone call until 9:45am. Jun 18, 2019 10:59 AM
Alan Positive The restore process was quick and easy with a single conversation with the Tech, Brian. Great service! Jun 18, 20199:58 AM
Becky Positive Resolved in a timely manner. Jun 18, 20199:44 AM
Josh Positive Nick was amazing as always. Jun 18, 20198:34 AM
Amy Positive I had let a few upgrades go by thinking of the inconvenience of having to get it done, but the upgrade was done quickly and without interruption to daily work activities. Now I won't hesitate to get updates scheduled when I get the notifications. Jun 18, 20198:14 AM
Kelly Positive Joanna was great in helping me resolve my issue. πŸ™‚ Jun 18, 20197:56 AM
Jennifer Positive my issue was fixed quickly and I could get back to my work! Jun 17, 20194:22 PM
Carolyn Positive Quick response and was able to help resolve the issue immediately. Jun 17, 20194:20 PM
Brad Positive great communication and solved the problem. Jun 17, 20193:37 PM
Shaunice Positive Because shortly after everything was corrected my system logged me out and everything sorta reverted back Jun 17, 2019 11:37 AM
JoNell Positive Derek is great. Fixed the issue within minutes. Thank you very much! Jun 17, 20199:11 AM
Rusty Positive Thanks for the quick turnaround on getting our data restored from backup. Jun 14, 20194:53 PM
Doug Positive Updates completed before office opened. Thanks for prompt service. Jun 14, 20193:48 PM
Josh Positive Nick was very helpful as always. Jun 14, 20193:47 PM
Robbie Positive Best Customer Service is given by the Purple Guys!!!! They are into "Details" and are thorough. Jun 14, 20191:35 PM
Michelle Positive Awesome service as usual Jun 14, 2019 12:49 PM
Shilo Positive Matt responded in a timely manner and called with questions. The situation was fixed quickly. Jun 14, 2019 12:40 PM
Jackie Positive quick and easy and sarah is awesome πŸ™‚ Jun 14, 2019 11:10 AM
Brock Positive Knew how to find the answer, communicated and implemented. Jun 14, 2019 10:37 AM
Kristy Positive Derrick Duke was helpful and prompt in his response and resolution. Jun 14, 20198:14 AM
Bob Positive Nice job by Nathan -- All looks fine. Thanks for working on this with limited notice. User is going to Saudi Arabia in the morning and needed a working PC. Jun 13, 20194:33 PM
Carol Positive Sarah is great - fast and efficient service as always. Jun 13, 20192:59 PM
Dan Positive Chris helped find the program required for the update to the firmware on my Lenovo. Thanks, Dan Jun 13, 2019 10:36 AM
Kristin Positive I sent over an update to one of our current processes and you said it was no problem to continue doing it that way. Thanks for making things easy for us! Jun 13, 2019 10:24 AM
Kim Positive Derek is always on it! Takes care of concern quickly and resolves issue. Many thanks! Jun 13, 20198:32 AM
Susan Positive Thank you for doing such a great job!!! Jun 13, 20198:03 AM