Customer Comments

Actual customer comments from The Purple Guys IT support
and service desk customers.

Name Reaction Comment Time
Enza Positive Thanks for the quick turnaround! You guys are the best!!! Jun 26, 20194:16 PM
Cathy Positive Quick response Jun 26, 20194:07 PM
Shelli Positive I received prompt assistance that solved my issue. Jun 26, 20193:53 PM
Don Positive Tech was knowledgeable Jun 26, 20193:13 PM
Val Positive Ryland was awesome, had great follow up, very nice and helpful! Jun 26, 20192:41 PM
Yara Positive The Purple Guys are the best! Jun 26, 2019 12:22 PM
Jeff Positive It was easy & quick Jun 26, 2019 11:43 AM
Kalyssa Positive Elijah was awesome! Jun 26, 2019 11:40 AM
Marina Positive The issue was resolved in a timely manner. Jun 26, 2019 11:28 AM
Marla Positive Brian was great, Jun 26, 2019 11:28 AM
Logan Positive Justin knew exactly how to fix the problem and did so very efficiently Jun 26, 2019 11:10 AM
Stephanie Positive I had an issue with some pop ups and my problem was resolved. Thanks. Jun 26, 2019 10:36 AM
Husain Positive didnt have any difficulties Jun 26, 20199:13 AM
Freida Positive The tech solved our issue as quickly as possible and even when I added to the ticket they took it all in stride and solved that too! Jun 26, 20198:29 AM
Cathi Positive We are always taken care of quickly and efficiently with no issues whatsoever, very pleased with service! Jun 26, 20198:17 AM
Kim Positive Matt got my issued fixed in 10 minutes or less. I have been struggling for weeks and now my computer is running like a top! Jun 25, 20195:20 PM
Jim Positive very timely response. Excellent results. Jun 25, 20193:28 PM
Maria Positive Andrew did a great job! Jun 25, 20193:09 PM
Thomas Positive Quickly resolved Jun 25, 2019 11:38 AM
Renee Positive Elijah was very helpful. It was like taking my car to the shop, he remoted in and we couldn't get the issue to recreate itself after it had been doing its "thing" all morning and yesterday. Jun 25, 2019 10:59 AM
Karen Neutral I have had this same issue repeatedly. Every time the support rep has no idea what it is, has to work on it for a while, etc. When we have the same issue repeatedly it makes me wonder a) why and b) why can't they look at the previous notes? We said it was a repeat issue when we opened the ticket. Second, we had two parts to this ticket and it was closed after only resolving one. Third, every time I have an issue, they reset my network password to the original, very unsecure password. What is the point of all this security that makes us change passwords and such every 60 days if we are going to solve problems by resetting passwords to a generic? Jun 25, 2019 10:48 AM
Mirta Neutral In the future we should make certain that the work station is up and running prior to a new employee arriving on their first day. The end result was a positive one however it made for a crazy Monday. Thank you. Jun 25, 20199:45 AM
Heather Positive Thanks so much for your help on this! Jun 25, 20199:23 AM
Sarah Positive Thanks for taking care of this so quickly, Chasity! Jun 25, 20198:10 AM
Brock Positive Quick response and knew the answer. Gave good directions. Jun 25, 20197:54 AM
Tim Positive Mr. Weber was awesome Jun 24, 20196:03 PM
Heather Positive Matt is the best and got us setup right the first time with no delays or interruptions!! Jun 24, 20194:41 PM
Missy Positive Chris was great!! Jun 24, 20193:41 PM
Christina Positive Joanna rocks! Jun 24, 20193:34 PM
John Positive Helpful as always Jun 24, 20193:28 PM
Alan Positive Quick and very helpful Jun 24, 20192:35 PM
Karen Positive Awesome job, thanks Justin πŸ™‚ Jun 24, 2019 12:56 PM
Laura Positive Fixed quickly. Good communication. Thank you!!! Jun 24, 2019 12:00 PM
Rogi Positive Matt was very helpful! Jun 24, 2019 11:43 AM
Sherri Positive Thank You ! Jun 24, 2019 11:37 AM
Rebecca Positive Super fast response, got me exactly what I need. THANK YOU!!!!!! Jun 24, 2019 11:13 AM
Brian Positive Andrew was great! Jun 24, 2019 11:05 AM
Robin Positive My experience was great because Andrew explained options, stayed in touch, and walked me through the sign-up process. Thanks! Jun 24, 2019 10:50 AM
John Positive I received service on Sunday. Thanks Jun 23, 20199:05 PM
Brock Positive Promptly addressed with explanation. Jun 21, 20193:47 PM
Nils Positive Great job Purple Guys! Quick response as always! Jun 21, 20192:44 PM
William Positive Rachel was very helpful. I appreciate that this was handled promptly and I was able to get my issue fixed in a very timely manner. Jun 21, 20192:22 PM
Curtis Positive As usual Justin did a great job resolving my issue. This particular issue was a first-timer related to ACT!, which is amazing to begin with because I thought we had surely run into all of the possible ACT! issues over time. He investigated, pulled some magic out of his sleeve, and identified the problem which was not at all made evident by the cryptic error message from ACT!. KUDOS to Justin! Thanks Jun 21, 20192:12 PM
Brandon Positive Perfect new computer setup. Thanks Dave Jun 21, 2019 12:30 PM
Rusty Positive Great job. Thanks for the quick turnaround. Jun 21, 2019 10:50 AM
Haley Positive Andrew solved the problem quickly! Thanks for your help! Jun 21, 2019 10:49 AM
Cathleen Positive Elijah is awesome!!! Jun 21, 2019 10:27 AM
Haley Positive Andrew was very helpful and sloved all issues! Thank you! Jun 21, 2019 10:24 AM
Rusty Positive Thanks for being available and taking care of this issue timely. Jun 21, 20198:33 AM
Robbie Positive While working through software integration issues with another company's request, Purple Guys are patient and willing to make changes based upon the other company's recommendation. They are most supportive to work through a solution for our best interest. Thanks Justin! Jun 21, 20198:33 AM
Freida Positive My issue was resolved quickly and we were able to get back on track in record time! Jun 21, 20197:50 AM
Kerry Positive I liked the status updates as the issue progressed and was resolved! Jun 20, 20194:12 PM
Kristin Positive Thanks so much for your help with this. You work so fast that I'm doing my best to keep up. This project was done accurately and so fast! Jun 20, 20192:11 PM
Sheryl Positive Tania was so helpful and personable. Jun 20, 20191:26 PM
Claire Positive Easy to work with and problem fixed! Jun 20, 20191:25 PM
Greg Positive Knew exactly what was wrong and took no time to fix it. Jun 20, 2019 12:08 PM
Pegge Positive work was taken care of quickly Jun 20, 2019 11:36 AM
Jamie Positive Brian Gates was fabulous even with me not being able to do any work at all on 06/19/19. Jun 20, 2019 10:53 AM
Jennifer Positive Andrew was quick to respond and a great help! Jun 20, 2019 10:29 AM
Jaclyn Positive I appreciated the quick response, especially at the end of the day. I was very worried nobody would be able to help me before the next day. Thank you for that. I was able to keep working later that evening. Jackie G. Jun 20, 20199:26 AM
Donna Positive The Purple Guys realized right away that our server needed to be rebooted and that was causing issues with our phone system. Jun 20, 20198:54 AM
YuMin Positive He fixed my problem and answered my question about the ticket portal. Jun 20, 20198:45 AM
Cathy J. Positive Thanks all from Joanna and Rachel to Matt I appreciate the assistance with my concerns given the interaction with my bank. Thanks Purple team! Jun 20, 20197:59 AM
Amy Positive I got great help, and the IT support worker was very supportive and prompt in responsive! Jun 19, 20194:29 PM
Ellen Positive As always it wasgreat! Jun 19, 20194:28 PM
Jessica Positive Derek was great.. Jun 19, 20194:10 PM
Richard Positive The service person who responded listened and immediately identified the problem then fixed it and explained what he had done. He really saved my day or perhaps my week. Thanks Jun 19, 20193:46 PM
Melody Positive Thank you! It was a fast and easy fix! Jun 19, 20192:58 PM
Nikki Positive took Chris no time to get me connected again. Jun 19, 2019 11:17 AM
Marianne Positive Nick responded first by email and checked back in with me when he said he would. He then asked permission to remote into my computer. He couldn't see the issue and stated he would send the request to someone with more expertise. He responded to me promptly each time there was communication. Thanks! Jun 19, 2019 11:11 AM
Casey Positive Was very helpful! Did a quick job of fixing the problem. Jun 19, 2019 10:54 AM
Dan Positive Proactive and follow through Jun 19, 2019 10:26 AM
Matt Positive Took the time to follow up and resolve the network issue! Great job and customer service! Jun 19, 2019 10:19 AM
Marla Negative I had 6-7 meetings a day last week and had very few time openings. Twice, I was offered several times for follow up (one was a 10am option, provided at 11:30am??) and twice, I responded confirmation of times to be contacted, and twice, I was not contacted. The firs time I let pass, the second, I had to call PG myself, I never received any confirmation when I accepted the time. I was kept on the phone 45 minutes the first attempt at fixing my print driver- I expected it to be 10 minutes, I was never told how long it would take nor any "sorry this is taking so long." On a day when I have 7 meetings scheduled, 45 unexpected minutes on a tech call was extremely inconvenient. I would have rescheduled to the next day. Both techs were extremely friendly, though brian talks so rapidly it is sometimes difficult to follow. Jun 19, 2019 10:09 AM
Sam Positive Quick Response, Thank you. Jun 19, 2019 10:04 AM
Tamara Positive Thank you so much Tania! This was a very long day, but the job was completed. I appreciate all your help! Jun 19, 20199:32 AM
Gary Positive Great job! Ditto every time! Jun 19, 20199:12 AM
Gary Positive Good as expected from your TEAM Jun 19, 20199:11 AM
Alan Positive Chastity is very helpful and patient while helping. Jun 19, 20199:01 AM
Jason Positive I really appreciate Chasity chasing down the details with OnCenter on the database migration. Jun 19, 20197:35 AM
Shera Positive You all are awesome. Jun 18, 20194:40 PM
Valeri Positive Brian was very patient and helpful. I thought it would be a big hassle and he made it very simple. Jun 18, 20193:28 PM
Andrew Positive willingness to see things thru. Had several different steps that took place and it was always done with a positive and helpful attitude. Jun 18, 20193:14 PM
Jennifer Positive Dave Mitsdarffer was very responsive and even followed up via phone the next day after I replied via email that I was all set and was so glad he did because I had a random issue at the exact moment he called. GREAT TIMING! Terrific customer service. Jun 18, 20192:14 PM
Joan Positive Great Jun 18, 20191:07 PM
Linda Positive Elijah worked hart for fix my problem. He was very patient and personable. Made the whole process painless. Thank You Elijah Jun 18, 20191:01 PM
Robbie Positive Knowledgeable on what our customers are missing on their end to help with overall communication. Jun 18, 2019 12:11 PM
Julie Negative I missed going into work this morning waiting for a 8:45am phone call from the purple guys to fix the link of my home computer to may work computer. I did not receive the phone call until 9:45am. Jun 18, 2019 10:59 AM
Alan Positive The restore process was quick and easy with a single conversation with the Tech, Brian. Great service! Jun 18, 20199:58 AM
Becky Positive Resolved in a timely manner. Jun 18, 20199:44 AM
Josh Positive Nick was amazing as always. Jun 18, 20198:34 AM
Amy Positive I had let a few upgrades go by thinking of the inconvenience of having to get it done, but the upgrade was done quickly and without interruption to daily work activities. Now I won't hesitate to get updates scheduled when I get the notifications. Jun 18, 20198:14 AM
Kelly Positive Joanna was great in helping me resolve my issue. πŸ™‚ Jun 18, 20197:56 AM
Jennifer Positive my issue was fixed quickly and I could get back to my work! Jun 17, 20194:22 PM
Carolyn Positive Quick response and was able to help resolve the issue immediately. Jun 17, 20194:20 PM
Brad Positive great communication and solved the problem. Jun 17, 20193:37 PM
Shaunice Positive Because shortly after everything was corrected my system logged me out and everything sorta reverted back Jun 17, 2019 11:37 AM
JoNell Positive Derek is great. Fixed the issue within minutes. Thank you very much! Jun 17, 20199:11 AM
Rusty Positive Thanks for the quick turnaround on getting our data restored from backup. Jun 14, 20194:53 PM
Doug Positive Updates completed before office opened. Thanks for prompt service. Jun 14, 20193:48 PM
Josh Positive Nick was very helpful as always. Jun 14, 20193:47 PM
Robbie Positive Best Customer Service is given by the Purple Guys!!!! They are into "Details" and are thorough. Jun 14, 20191:35 PM
Michelle Positive Awesome service as usual Jun 14, 2019 12:49 PM
Shilo Positive Matt responded in a timely manner and called with questions. The situation was fixed quickly. Jun 14, 2019 12:40 PM
Jackie Positive quick and easy and sarah is awesome πŸ™‚ Jun 14, 2019 11:10 AM
Brock Positive Knew how to find the answer, communicated and implemented. Jun 14, 2019 10:37 AM
Kristy Positive Derrick Duke was helpful and prompt in his response and resolution. Jun 14, 20198:14 AM
Bob Positive Nice job by Nathan -- All looks fine. Thanks for working on this with limited notice. User is going to Saudi Arabia in the morning and needed a working PC. Jun 13, 20194:33 PM
Carol Positive Sarah is great - fast and efficient service as always. Jun 13, 20192:59 PM
Dan Positive Chris helped find the program required for the update to the firmware on my Lenovo. Thanks, Dan Jun 13, 2019 10:36 AM
Kristin Positive I sent over an update to one of our current processes and you said it was no problem to continue doing it that way. Thanks for making things easy for us! Jun 13, 2019 10:24 AM
Kim Positive Derek is always on it! Takes care of concern quickly and resolves issue. Many thanks! Jun 13, 20198:32 AM
Susan Positive Thank you for doing such a great job!!! Jun 13, 20198:03 AM