The Purple Guys are still with rosy cheeks! Our Kansas City and St. Louis IT Support teams are more than honored to be recognized for our dedicated, responsive, and reliable customer support services that are continuing to help businesses grow and achieve their goals by keeping their systems protected and their people productive.
Last year, The Purple Guys were honored for Best in Customer Service and awarded amongst the Top 3 industry-wide ranked companies and #1 IT Support Company in the 2018 Best in Business survey polled by The St. Louis Small Business Monthly.
This year, not only have we been nominated for the Best IT Firm, but we're also again honored for Best in Customer service due to our 97.5% customer approval rating. This number is averaged from the last 12 months of data gathered from a third-party based on surveying our daily interactions with our 6,000+ customers throughout the Kansas City, St. Louis, and surrounding regions.
First and foremost, we are a service company that helps our customers maximize their technology usage. We're dedicated to helping businesses achieve the goals they set out to do when they opened their business, and we can only do so by partnering with them as an internally-minded, outsourced IT department. We create customized IT plans at a predictable recurring monthly cost that allows their technology to work in harmony with their people, in order to serve their own customers each and every day with full IT functionality and minimal stress.
It's inevitable that technology is going to break down and cause frustration. Our job is to make it easy and take away that frustration. We monitor our customers' systems 24/7 to keep them protected and when they need support, we're there to answer their calls for help and provide them with quick and effective results. Then, after every technical support service we provide, we follow up with a survey to ask how we did, so whenever the opportunity arises, we can improve our efficiency in serving the needs of our customers. It's that simple.
Thank you to all of our customers for partnering with us and allowing us to make a positive impact on your people each and every day. We truly find fulfillment in helping your people optimize their technology so they can maintain their productivity and do what they do best for your customers. We think that's not only a key 'best in business' trait, but it helps make the community better by keeping frustration and stress of 6,000+ individuals down so that there is more positive energy to spread to their team members, customers, families, and others they come into contact with each day.
If you're interested in having better, easier, more responsive, and less stressful IT Support services, give us a call today.
Or, schedule a call with one of our friendly IT Support Consultants to get a customized IT Plan for your business.
We look forward to learning more about how we can help your business gain better ROI on your technology and the people using it.