The Verse - Volume 24
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Success Story - Rapid response, purple guys' style

Here’s a little insight into the world of the purple guys.  In the real world, sometimes things break and no amount of preventative maintenance can stop that from happening.  When it does happen, we believe it is essential to respond quickly, since computer downtime costs companies money!  Rapid response and resolution are qualities that are essential in a technology support provider.  We present this example of how one purple guy responded to get a client up and running when the time came.

Through the Versent help desk, purple guy Mike Terry was informed that one of his assigned clients had a system down.  Mike sprung into action.  We’ll let you read what happened next in his words (Well, I added the opening line and you’ll have to imagine the Dragnet music and "Joe Friday" style speech in your head). 

The story you are about to read is true. Only the names have been changed to protect the innocent.

“I arrived at “Client X” at 12:45 PM with a report that their system wasn't responding.  The machine was powered on but said "insert bootable media".  I rebooted and got the same thing and…What's that?  A clicking noise? 

Their single hard drive had failed.  It contained several months’ worth of historical data in a business-critical software package that was very important to deals the company had made.  I quickly decided the fastest route would be to install a new card in their domain controller, it had room and wasn't busy.  This saved the time of buying a new hard drive and now the data is on mirrored hard drives.  I installed the card but had no drivers, so I called the software manufacturer’s tech support and they pointed me to the drivers and helped with some reinstall questions. 

I got the software up and functional in another machine, tested, changed the backups to point to this new location, and restored all their data from the Monday night backup that ran after we moved them into their new location.  It’s also worth noting I archive each previous month to DVD for them as well, we have those if tape doesn’t work.  I finished this recovery at 4:15 PM, a mere 3.5 hours from diagnosis to complete restore of a complex system and backups.”

Awesome job, Mike!  If anyone who is reading this isn’t getting the kind of care that Mike and all of “the purple guys” team provides, please call us today!